Maintained personnel policies/standard operating procedure, updated human resource metrics (HRMS database), gathered personnel records, and determined accurate description of duties required for specific assignments.
Assisted employees with disability programs, protected veteran statuses, and health benefits.
Saint Joseph HospiceIrving, TXBusiness Operations Manager
Resolved administrative issues by preparing reports, analyzing data, and identifying solutions.
Implemented processes to increase proficiency in patient volume to 800%.
Developed quantitative revenue forecasts used to create reliable budgets.
Implemented plans for resource allocation, cost reductions, medical supply stock and inventory, assessment of real-time resource use.
Created reporting procedures, new analysis of operating practices, control forms, personnel requirements, and record keeping systems.
Responsible for developing custom reporting systems for each client.
In charge of recruiting, screening/interviewing, and training of new hires/volunteers/interns.
Coordinated frequent communication with patients to ensure satisfaction and policy compliance.
Oversaw internal and external audits/inspections, documentation submissions.
Family Practice ClinicFt. Worth, TXMedical Scribe
Assisted physicians with documentation and expedited patient flow in the clinic.
Documented patient history, physical test results, discharge and prescription instruction.
Responsible to prompt physician on any mistakes or errors in documentation.
Victory Five HealthcareIrving, TXAdministrative Intern
Assisted with business plan organization.
Managed healthcare finance related medical billing/insurance (under supervision).
Tasked with assisting administration by scheduling phone interviews and creating interview packets for hiring managers.
Coordinated the execution of various insurance, healthcare, and pharmaceutical service contracts.
Performed general administrative tasks as needed.
Princeton ReviewArlington, TXSales and Marketing Representative
Developed marketing and sales campaigns to promote preparatory classes and services.
Responsible for planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research.
Coordinated the provision of social media and publicizing of social events; including the Science Constituency Council.
Dallas Baptist UniversityMaster of Arts: Healthcare ManagementHealthcare Management
University of TexasArlingtonBachelor of Science: BiologyBiology
Tarrant County Community CollegeAssociates: Liberal ArtsLiberal Arts
administrative, advertising, aseptic technique, benefits, Budgeting, budgets, Business analysis/development, business plan, Business planning, calibration, Contract negotiations, contracts, Council, client, Customer relations, database, documentation, Employee training, external audits, finance, financial, Forecasting, forms, Goal setting, GLP, hiring, Human resources management, human resource, instruction, Insurance, inventory, laboratory equipment, machinery, marketing and sales, medical billing, access, Microsoft Office, Outlook, SharePoint, organizing, patient flow, payroll, personnel, policies, processes, product development, promotion, public relations, quality, real-time, record keeping, recruiting, reporting, research, safety, sales, scheduling, SOP, supervision, phone