Quality Analyst resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Business analysis/development
Contract negotiations
Insurance inquiries and documentation
Goal setting / Business planning
Customer relations
Forecasting / Budgeting
Resource management and financial strategies
Growth expansion
Human resources management
Audit preparation and execution
HIPAA compliance and regulation
Employee training and development, payroll, scheduling
Medical equipment sales/leasing
Lab safety, aseptic technique, familiarity with SOP's, GLP/GDP
Diagnostic instrumentation Microsoft Office, Outlook, SharePoint Intranet, QuickBook, HRMS
Education
Dallas Baptist University, Expected in 2015 ā āMaster of Arts:Healthcare Management - GPA:Healthcare Management
University of TexasArlington, Expected in 2012 ā āBachelor of Science:Biology - GPA:Biology
Tarrant County Community College, Expected in 2009 ā āAssociates:Liberal Arts - GPA:Liberal Arts
Maintained personnel policies/standard operating procedure, updated human resource metrics (HRMS database), gathered personnel records, and determined accurate description of duties required for specific assignments.
Assisted employees with disability programs, protected veteran statuses, and health benefits.
Baker Hughes Company - Business Operations Manager Other Colorado, CO, 05/2013 - 08/2014
Resolved administrative issues by preparing reports, analyzing data, and identifying solutions.
Implemented processes to increase proficiency in patient volume to 800%.
Developed quantitative revenue forecasts used to create reliable budgets.
Implemented plans for resource allocation, cost reductions, medical supply stock and inventory, assessment of real-time resource use.
Created reporting procedures, new analysis of operating practices, control forms, personnel requirements, and record keeping systems.
Responsible for developing custom reporting systems for each client.
In charge of recruiting, screening/interviewing, and training of new hires/volunteers/interns.
Coordinated frequent communication with patients to ensure satisfaction and policy compliance.
Oversaw internal and external audits/inspections, documentation submissions.
Conway Regional Medical Center - Medical Scribe Conway, AR, 02/2013 - 04/2013
Assisted physicians with documentation and expedited patient flow in the clinic.
Documented patient history, physical test results, discharge and prescription instruction.
Responsible to prompt physician on any mistakes or errors in documentation.
Southcoast Health System - Administrative Intern Middletown, RI, 01/2013 - 05/2013
Assisted with business plan organization.
Managed healthcare finance related medical billing/insurance (under supervision).
Tasked with assisting administration by scheduling phone interviews and creating interview packets for hiring managers.
Coordinated the execution of various insurance, healthcare, and pharmaceutical service contracts.
Performed general administrative tasks as needed.
U.S. Physical Therapy - Sales and Marketing Representative Surprise, AZ, 01/2010 - 08/2012
Developed marketing and sales campaigns to promote preparatory classes and services.
Responsible for planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research.
Coordinated the provision of social media and publicizing of social events; including the Science Constituency Council.
Skills
administrative, advertising, aseptic technique, benefits, Budgeting, budgets, Business analysis/development, business plan, Business planning, calibration, Contract negotiations, contracts, Council, client, Customer relations, database, documentation, Employee training, external audits, finance, financial, Forecasting, forms, Goal setting, GLP, hiring, Human resources management, human resource, instruction, Insurance, inventory, laboratory equipment, machinery, marketing and sales, medical billing, access, Microsoft Office, Outlook, SharePoint, organizing, patient flow, payroll, personnel, policies, processes, product development, promotion, public relations, quality, real-time, record keeping, recruiting, reporting, research, safety, sales, scheduling, SOP, supervision, phone
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