Quality Analyst resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Business analysis/development
  • Contract negotiations
  • Insurance inquiries and documentation
  • Goal setting / Business planning
  • Customer relations
  • Forecasting / Budgeting
  • Resource management and financial strategies
  • Growth expansion
  • Human resources management
  • Audit preparation and execution
  • HIPAA compliance and regulation
  • Employee training and development, payroll, scheduling
  • Medical equipment sales/leasing
  • Lab safety, aseptic technique, familiarity with SOP's, GLP/GDP
  • Diagnostic instrumentation Microsoft Office, Outlook, SharePoint Intranet, QuickBook, HRMS
Dallas Baptist University , Expected in 2015 Master of Arts : Healthcare Management - GPA : Healthcare Management
University of Texas Arlington, Expected in 2012 Bachelor of Science : Biology - GPA : Biology
Tarrant County Community College , Expected in 2009 Associates : Liberal Arts - GPA : Liberal Arts
Amerisourcebergen Corporation - Corporate - Quality Analyst
Columbia, SC, 05/2015 - Present
  • Media and chemical preparation (Supporting R&D and QC Microbiology Laboratories) Responsible for instrument diagnostics.
  • Maintenance and calibration of laboratory equipment/machinery Conducted growth promotion/quality testing; experimental data and result analysis.
  • Tasked with chemical/raw material inventory and new product ordering.
Adyen - HR Specialist
Boston, MA, 01/2015 - 03/2015
  • Responsible for developing new rewards and benefits program.
  • Conducted new hire duties such as background checks, reference follow-ups, orientations, and setup access to HireRight/RedCarpet/Silkroad.
  • Managed employee leave, termination, understaffing disputes, administering disciplinary actions, and processing unemployment claims.
  • Maintained personnel policies/standard operating procedure, updated human resource metrics (HRMS database), gathered personnel records, and determined accurate description of duties required for specific assignments.
  • Assisted employees with disability programs, protected veteran statuses, and health benefits.
Baker Hughes Company - Business Operations Manager
Other Colorado, CO, 05/2013 - 08/2014
  • Resolved administrative issues by preparing reports, analyzing data, and identifying solutions.
  • Implemented processes to increase proficiency in patient volume to 800%.
  • Developed quantitative revenue forecasts used to create reliable budgets.
  • Implemented plans for resource allocation, cost reductions, medical supply stock and inventory, assessment of real-time resource use.
  • Created reporting procedures, new analysis of operating practices, control forms, personnel requirements, and record keeping systems.
  • Responsible for developing custom reporting systems for each client.
  • In charge of recruiting, screening/interviewing, and training of new hires/volunteers/interns.
  • Coordinated frequent communication with patients to ensure satisfaction and policy compliance.
  • Oversaw internal and external audits/inspections, documentation submissions.
Conway Regional Medical Center - Medical Scribe
Conway, AR, 02/2013 - 04/2013
  • Assisted physicians with documentation and expedited patient flow in the clinic.
  • Documented patient history, physical test results, discharge and prescription instruction.
  • Responsible to prompt physician on any mistakes or errors in documentation.
Southcoast Health System - Administrative Intern
Middletown, RI, 01/2013 - 05/2013
  • Assisted with business plan organization.
  • Managed healthcare finance related medical billing/insurance (under supervision).
  • Tasked with assisting administration by scheduling phone interviews and creating interview packets for hiring managers.
  • Coordinated the execution of various insurance, healthcare, and pharmaceutical service contracts.
  • Performed general administrative tasks as needed.
U.S. Physical Therapy - Sales and Marketing Representative
Surprise, AZ, 01/2010 - 08/2012
  • Developed marketing and sales campaigns to promote preparatory classes and services.
  • Responsible for planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research.
  • Coordinated the provision of social media and publicizing of social events; including the Science Constituency Council.
administrative, advertising, aseptic technique, benefits, Budgeting, budgets, Business analysis/development, business plan, Business planning, calibration, Contract negotiations, contracts, Council, client, Customer relations, database, documentation, Employee training, external audits, finance, financial, Forecasting, forms, Goal setting, GLP, hiring, Human resources management, human resource, instruction, Insurance, inventory, laboratory equipment, machinery, marketing and sales, medical billing, access, Microsoft Office, Outlook, SharePoint, organizing, patient flow, payroll, personnel, policies, processes, product development, promotion, public relations, quality, real-time, record keeping, recruiting, reporting, research, safety, sales, scheduling, SOP, supervision, phone
Professional Affiliations

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Resume Overview

School Attended

  • Dallas Baptist University
  • University of Texas
  • Tarrant County Community College

Job Titles Held:

  • Quality Analyst
  • HR Specialist
  • Business Operations Manager
  • Medical Scribe
  • Administrative Intern
  • Sales and Marketing Representative


  • Master of Arts
  • Bachelor of Science
  • Associates

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