quality analyst case investigator contact tracer resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished pharmacist with 9 years of experience in pharmacy sites such as retail and startup pharmacies. Established an independent pharmacy evolving to a remarkable 98% customer retention and a 90% rise in sales in its second year. Possess effective interpersonal & listening skills contributing to the exceptional customer service forte as well as preserving a track record of productive relationships with patients, health care practitioners, and insurance agents. Eager to integrate with your establishment for increased tangible productivity & implementing proven processes that enhance workflow to deliver the goal of therapy management to all patients. Constantly evolving in staying abreast with clinical knowledge and corresponding certifications. Trilingual and quickly adaptable to surroundings.

  • Drug Utilization Performance
  • Multi-tasking
  • Team Leader
  • Marketing Manager facilitating collaboration of health care providers
  • Critical thinking in drug, disease state reviews
  • Conscientious, motivated, and resourceful
  • Correction Action Planning
  • Consistent Procedure and Protocol Use
  • Technical Liaising and Consulting
  • Staff Training
  • Safety Compliance
  • Chemical Handling
  • Performance Assessment
  • Audit Processes
  • Continuous Improvement
  • Software Quality Assurance Knowledge
08/2020 to 11/2022 Quality Analyst/Case Investigator Contact Tracer City Of Minneapolis Department Of Health | , ,
  • Qualitative listening and reviewing Contact Tracers interactions and compliance with procedures and documentation
  • Analyze for empathy/call handling skills and the accuracy of data input
  • Contribute feedback to agents and identify opportunities for process and training improvements
  • Provide trend information to operations and the Quality Manager as appropriate to improve overall operational performance
  • Interpreted test results, compared to specifications through data analysis
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Investigated or reported questionable test results.
01/2016 to 09/2018 Pharmacy Manager, Director of Marketing Operations Brandon Pharmacy | City, STATE,
  • Built relationships with patients and increased clientele base by 98%, from 0 prescriptions per day to an average of 120-200 prescriptions per day
  • Rated 5 stars on Facebook and Google (received phenomenal reviews)
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Structured all operations to enhance efficiency from technicians and minimize patient wait times
  • Enforced compliance with the state and federal record-keeping as well as policies and procedures by implementing guidelines for legend drugs and controlled substances
  • Safely administered and supervised immunizations and managed travel medicine procedures
  • Maintained proper inventory levels of prescription drugs & boosted sales of nutraceuticals, essential oils, and advanced botanicals
  • Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Managed weekly schedules and requests for leave.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Trained pharmacy interns and newly hired technicians.
03/2012 to 07/2015 Staff & Floating Pharmacist CVS | City, STATE,
  • Executed pharmaceutical operations on a daily basis; recruiting and training 5 technicians to fulfill 2,500 prescriptions weekly
  • Performed monthly prescription reviews, inventoried Class II-V controlled substances for discrepancies, and ensured compliance with state and federal guidelines including policies and procedures
  • Collaborated with HMO's and key insurance providers for billing codes & reimbursement issues
  • Administered and supervised vaccines for shingles, pneumonia, influenza, Tdap, and meningococcal
  • Advocated for High Dose Influenza Fluzone for age >65 with a 23% increase in immunization from the previous year
  • Enhanced patient transfers and loyalty by delivering exceptional customer service evidenced by 84% success in medication compliance
  • Awardee of the “Stores Own Sales Award” for 2014-2015 as best store in the district in differing business metrics and outstanding customer service ratings
Education and Training
Expected in 04/2012 to to Doctor of Pharmacy (PharmD) | Florida A&M College of Pharmacy, , GPA:

Summa Cum Laude, GPA: 3.97

Member of Rho Chi Honor Society and Golden Key Honor Society

Expected in 05/2007 to to Bachelor of Biochemistry | University of Georgia, , GPA:
Member of National Science Honor Society

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Resume Overview

School Attended

  • Florida A&M College of Pharmacy
  • University of Georgia

Job Titles Held:

  • Quality Analyst/Case Investigator Contact Tracer
  • Pharmacy Manager, Director of Marketing Operations
  • Staff & Floating Pharmacist


  • Doctor of Pharmacy (PharmD)
  • Bachelor of Biochemistry

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