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Quality Analyst Resume Example

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QUALITY ANALYST
Summary

Seeking a challenging position with growth opportunities in a field that will utilize my knowledge and experiences in customer service and management.

Highlights
  • Microsoft Excel, PowerPoint, Outlook, Word, Internet and others
  • Project Support.
  • Communication (empathy/enthusiasm when applicable, confident)
  • Filing (paper and electronic) maintenance and organization.
  • Copying, collecting, binding (desktop publishing, working with printing centers)
  • writing (letters, reports, memos, e-mails, proposals)
  • Typing speed 65 wpm.
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Quality Analyst after 9 months of employment.

Experience
Quality Analyst
October 2013 to Current Optum Independence Blue Cross HCR and Amerihealth NJ HCR － Orlando, FL
  • Responsible for making deposits.
  • Handled miscellaneous bookkeeping.
  • Responsible for inventory control.
  • Responsible for general management duties.
Assistant, Secretary
February 2011 to August 2012 Native Bail Bonds － Apopka, FL
  • Responsible for managing office which include greeting customers, making appointments/meetings.
  • Responsible for Court notices and background checks.
  • In charge of data entry and accounts receivable.
  • Handled client folders, forfeitures/entreasures.
  • Responsible for opening and closing of the business.
  • Maintained clean and professional office.
Assistant
November 2010 to January 2011 Express Bail Bonds － Sanford, FL
  • Branch Closed Responsible for coordinating with all Lawyers and Public Defenders regarding cases Handled all court notices/bond reinstatements and background checks Handled miscellaneous bookkeeping Responsible for management duties Handled general administrative duties: paperwork, phone calls, greeting Clients, client files, etc.
Education
High School Diploma : 2010 Lake Brantley High School － Altamonte Springs, FL
CPR certification.
Personal Information
Ability to stay focused, multitask and pay close attention to detail. *Ability to work as a team. *Ability to work independently.
Additional Information
  • Ability to stay focused, multitask and pay close attention to detail. *Ability to work as a team. *Ability to work independently.
Skills

Accounts receivable, administrative duties, analyst, making appointments, billing, bookkeeping, charts, closing, coaching, Copying, client, Clients, customer Service, data entry, database, desktop publishing, Filing, general management, graphs, insurance, inventory control, letters, managing, meetings, mentoring, Microsoft Excel, office, Outlook, PowerPoint, Word, page, progress, proposals, quality, scheduling, spread sheets, phone, Typing speed-65 wpm.

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Resume Overview

Companies Worked For:

  • Optum Independence Blue Cross HCR and Amerihealth NJ HCR
  • Native Bail Bonds
  • Express Bail Bonds

School Attended

  • Lake Brantley High School

Job Titles Held:

  • Quality Analyst
  • Assistant, Secretary
  • Assistant

Degrees

  • High School Diploma : 2010
    CPR certification.

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