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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Experience with mortgage servicing and compliance standards - originations, refinance, home retention.
Skills
Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Power Point, NICE recording systems (Hub I & V); AS400; Loan Administration Mortgage Portal (LAMP), Loan History Information Systems (LHIS); Consumer Risk Operations Servicing System (CROSS); data management;  analytics; time management; collaboration; problem solving; adaptability; leadership; creativity; critical thinking; strong work ethic.

Accomplishments
Implemented several strategies that successfully increased productivity and efficiency of the department.
Promoted to a Quality Analyst after 9 months of employment.
Recognized for excellent performance and efficiency.
Experience
Quality Analyst, 03/2014 to 02/2016
Common SpiritWilliston, ND,
  • Quality controlled and reviewed  the collections servicing and fulfillment departments.
  • Audited daily production reports for management.
  • Audited phone calls with precise grading and fair judgment.
  • Managed strategies to improve time management and production of the team.
  • Organized workload and distributed within the Quality analyst team.
Collector I - Contractor, 06/2013 to 03/2014
Litehouse IncLowell, MI,
  • Servicing home loans, clients' questions via the telephone.
  • Collections administration including: processing of payments, customer advocacy and updating of financial information.
  • Research documentation and completion for modification and assistance options.
Full Time Cashier/ Clothing Manager, 05/2007 to 05/2013
Big 5 Sporting GoodsCity, STATE,
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
  • Manage clothing department.
  • In charge of floor setting, cashiers and impulse products).
Receptionist/ HR assistant, 01/2007 to 05/2007
Pacific Toll ProcessingCity, STATE,
  • Worked receiving high volume incoming calls; Responsible for activity of all office, incoming and outgoing mail.
  • Administered and maintained documentation for all company conferences and meetings.
  • Responsible for general office: filing, typing, faxing; Extra Duties: Toll Billing, write up Toyota orders, make tags for coils and check and supervised KABAN Delivery Summary Sheet.
Education
: Business Administration, Expected in
Moorpark College - Moorpark, California
GPA:
Business Administration
: Real Estate Sales, Expected in
Real Estate Trainers - Anaheim, CA
GPA:
Languages
Bilingual, Spanish/English

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School Attended

  • Moorpark College
  • Real Estate Trainers

Job Titles Held:

  • Quality Analyst
  • Collector I - Contractor
  • Full Time Cashier/ Clothing Manager
  • Receptionist/ HR assistant

Degrees

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