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Summary
Accomplished communicator and analytical professional with expertise in sales/manufacturing support, quality assurance, and order fulfillment operations. Recognized for engaging and coaching teams to deliver exceptional service, meet tight deadlines, and enhance the customer experience. Skilled in creating process improvement solutions, driving efficiencies, and promoting synergy to exceed organizational expectations. Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Skills
Six Sigma methodology
Continuous Improvement
Correction action planning
Project management
Mastery of QA methodologies
SOP development
Audit processes
Experience
05/2018 to CurrentQuality AnalystAetna Inc. | Bridgewater, NJ,
Maintain compliance of products in manufacturing to specific customer purchase orders, blueprints, and specifications.
Maintain lines of communication with customers and suppliers.
This includes verbal and written correspondence and personal visits when required.
Provide technical support to Engineering, Manufacturing and Sales.
Develop, maintain, and implement quality systems procedures and work instructions in compliance to customer and regulatory requirements.
Corrective / Preventive action leader and collaborator.
Standardize metrics and best practices within facility.
Internal audit program leader.
Purchase order and specification review leader focused on negotiation of customer requirements, advanced product quality planning and translation of requirements to operator level.
Customer advocate (Voice of the customer).
Process improvement leader focused on review, disposition and elimination of material review, concessions, corrective / preventive actions, and escapes.
Ensure customer verification is complete (i.e.
FAIR) and submitted to the customer.
Supplier Quality.
Knowledge and experience with quality tools, such as CAPA, six sigma, lean manufacturing, PPAP, FMEA, problem solving techniques, and root cause analysis.
Participate in plant level APQP and NPI activities.
Lead, document, and track process and job specific PFMEA.
Responsible for coordinating suppliers and verifying quality standards in accordance with industry and customer requirements.
This includes commodities and outplant operations.
Assist in the development and implementation of supplier management programs.
Identify technical problems as well as cost reductions with Suppliers.
Manage Supplier corrective actions.
Conduct Supplier audits to assure compliance to quality system, processes, and schedules.
Report supplier performance and quality to management.
Performs other duties as assigned.
06/2010 to 05/2018Customer Service RepresentativePoolcorp | Southampton, NY,
Managed a large portfolio of client accounts in North America and Asia, utilizing the ERP system to manage forecasts, customer releases/changes, and communication.
Relayed daily, weekly, and monthly status of customer critical parts and programs.
Prepared PO packages for contract review, confirming quotes, reviewing COS requirements, and verifying drawing revisions and specs levels.
Initiated ECNs, ensuring customers’ terms/conditions align with existing contract/commercial agreements and export compliance requirements.
Served in a key program to plan and execute milestones, goals, objectives, and successes.
Aligned goals and customer requirements to capture on-time delivery (ODT) requirements.
Partnered with production control, manufacturing, quality, and technical leadership personnel to identify and analyze risks, resolving isJessicas without compromising the quality and integrity of goods.
Identified opportunities to increase sales and drive metrics by eliminating fees, expediating shipments, and negotiating pull/push strategies.
Trained new department hires, providing ongoing mentorship and documenting workflow instructions.
Facilitated plant tours and orchestrated customer visits, on-site reviews, and internal/external audits.
07/2006 to 01/2010Customer Service RepresentativePoolcorp | Stuart, FL,
Provided administrative support to clients, serving as the primary contact for all incoming calls and inquiries via phone and email.
Produced and distributed bids per specifications and design.
Generated reports, forwarded sales leads, and supported the development of marketing literature.
Consulted with customers and made recommendations regarding design, wood and window options, manufacturing lead time, and hardware choices.
Education and Training
Expected in 2021Bachelor of Science | Business Administration wUniversity of Phoenix, , GPA:
Expected in Supply Chain Management Certification
Certified Lean Six Sigma Green Belt – ARCONIC
Certified AS9100D Internal Auditor
Certified SAE AS13001 Delegated Product Release Verification
Professional Development: Kaizen | Human Performance | , , GPA:
Accomplishments
Collaborated with VP on the design of magazine editorials, press releases, mail flyers, and e-blasts.
Updated and maintained company website and social media platforms, including Facebook and YouTube.
Played an integral role in driving sales initiatives, delivering bids within 24 hours of request and following up on leads.
Additional experience as Customer Service Representative at EPC America and Interviewnow.com
skills
Aerospace
AS9100.
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School Attended
University of Phoenix
Job Titles Held:
Quality Analyst
Customer Service Representative
Customer Service Representative
Degrees
Bachelor of Science
Supply Chain Management Certification
Certified Lean Six Sigma Green Belt – ARCONIC
Certified AS9100D Internal Auditor
Certified SAE AS13001 Delegated Product Release Verification
Professional Development: Kaizen | Human Performance
