Quality Analyst resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Executive Profile
Talented & versatile Writer proficient in technical, scientific, and business communications. Highly organized with over 15 years of creating & editing documents in multiple disciplines addressing diverse audiences. Analytical and detail-oriented having vast experience in rendJessicag technical details into readable/usable manuscripts. Proven track record of developing clear and concise documents and accurately proofreading and editing technical material. Superior grammatical skills and ability to manage multiple projects while ensuring on-time delivery, Results-oriented leader with a proven track record of leading successful teams by creating an atmosphere that promotes communication, collaboration, and co-operation. Extremely qualified in problem-solving & resolutions for projects.
Skill Highlights
Scientific Writing
Technical Writing
Software Operating Procedures (SOPs)
Policy & Procedures/Protocols
API-ops
Proposals/Grants
Journal Publications
Clinical Quality Assurance
Customer Quality Assurance
Quality Systems & Processes
Quality Auditing
Process Development & Improvement
Scrap Reduction & Output Increase
Systems Design & Automation
AutoCAD
MS Project , MS Office. MS PowerPoint. MS Publisher
AdobeFrame
Qualitative-Quantitative Analysis
Strategic Planning
Employee Training /Mentoring
Leadership/Team Building Collaboration
Contract/Agreement Negotiations
Safety/Quality Control Standards
Research & Development
Compliance Review
Creative/Marketing
Contract negotiation/review/drafting
Client-focused
Results-oriented
Change management
Excellent communication
Quick learner
Computer proficient
Time management skills
Positive learning process
File/records maintenance
Relevant Accomplishments
07/2016 to CurrentQuality AnalystAetna Inc. | Cambridge, MA,
Develop test plans, test cases, test scripts and test reports on multiple projects of varying size.
Perform testing on various software, telecom and reporting systems.
Validate that user expectations are achieved during the testing process.
Review user requirements documents to ensure that requirements are testable.
09/2006 to 04/2010SCIENTIFIC TECHNICAL WRITER, STERILIZATION SCIENCEPeraton | Louisville, KY,
Recommended and helped customers select merchandise based on their needs.
Wrote scientific and technical specifications for products, processes, and services for internal and external departments.
Worked closely with sterilization scientists to ensure procedures meet standards.
Identified sterilization process and product requirements in applicable standards for inclusion in company policies and procedures.
Assisted in the development of Investigational Device & Pre-Market Approval (IDE/510K/and PMA) submissions for class II and III medical devices to be distributed in the US and prepared technical files for all devices.
Revised and updated necessary written materials for PMA submission to the Food and Drug Administration (FDA).
Attended weekly meetings with the IT department.
11/2008 to 04/2009SOP Technical WriterBechtel | Pueblo, CO,
Consulted with Operations in their documentation and application of procedures.
Reviewed quality and regulatory requirements which could have an impact on compliance with Standard Operating Procedures (SOP).
Consulted on SOP and document management related issues for Clinical Quality Assurance (CQA) functions.
Developed, maintained, and executed Installation and Operation Qualification
(OQ) Protocols.
Prepared and maintained Infrastructure Qualification (IQ) Reports and Master Qualification Plans (MQP).
Revised IQ/OQs, MQPs, and SOPs for Storage and Disaster Recovery Towers.
Resolved product/policy issues and shared benefits of new technology.
08/2007 to 06/2008Technical WriterHewlett Packard | City, STATE,
Updated instruction booklets and publications.
Arranged for publication, printing and distribution of writing.
Wrote detailed manuals for use and maintenance of engineJessicag warehouse.
Selected various graphics to accompany written material.
Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed.
Ensured that sites adhered to brand guidelines.
Worked extensively with engineJessicag staff to better understand Software-as-a-Service solutions and their benefits to projects.
Effectively handled the communications between in-house software team, clients, and stakeholders.
Worked closely with clients for the duration of projects.
Oversaw the development, testing, and rollout of a complete suite of Web-based software solutions.
Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
Responsible for implementation of new mainframe development project.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Created, edited, and updated project manuals and technical documentation used by the entire QA team.
Wrote and updated online and hard copy training manuals on various software packages that were used within the company and at remote offices.
to Technical Editor/WriterUS Defense Department-USAF | City, STATE,
Collaborated with Subject Matter Experts (SMEs) and analysts to execute successful content.
Communicated technical information via manuals, documents, and other forms of communications.
Performed extensive, in-depth editorial review of Management Information Systems (MIS) documentation developed by System Program offices.
Ensured MIS documentation was compliant with established Department of Defense Instructions and Regulations (DODI & DODR), Air Force Instructions (AFI), and Air Force Rules & Regulations (AFR).
Offered clear and encouraging editorial advice to Authors.
Education
Expected in Master of Science | EnglishSouthern New Hampshire University, Hooksett, NHGPA:
Creative Writing
Expected in 2005Bachelor of Science | EnglishTroy University, Troy, ALGPA:
Business & Technical Writing
Expected in 2008Master of Science | Information TechnologyCapella University, Minneapolis, MNGPA:
Project Management
Skills
Customer Service,Multi-Task Management,Product Development, Client Relations, Account Manager, Computer Proficient, Project Management Proficient, Computer Literate, Creative Problem Solving, Work well with a team and with little to no supervision
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