Quality Analyst resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

Talented & versatile Writer proficient in technical, scientific, and business communications. Highly organized with over 15 years of creating & editing documents in multiple disciplines addressing diverse audiences. Analytical and detail-oriented having vast experience in rendJessicag technical details into readable/usable manuscripts. Proven track record of developing clear and concise documents and accurately proofreading and editing technical material. Superior grammatical skills and ability to manage multiple projects while ensuring on-time delivery, Results-oriented leader with a proven track record of leading successful teams by creating an atmosphere that promotes communication, collaboration, and co-operation. Extremely qualified in problem-solving & resolutions for projects. 

Skill Highlights
  • Scientific Writing
  • Technical Writing
  • Software Operating Procedures (SOPs)
  • Policy & Procedures/Protocols
  • API-ops
  • Proposals/Grants
  • Journal Publications
  • Clinical Quality Assurance
  • Customer Quality Assurance
  • Quality Systems & Processes 
  • Quality Auditing
  • Process Development & Improvement
  • Scrap Reduction & Output Increase
  • Systems Design & Automation
  • AutoCAD
  • MS Project , MS Office. MS PowerPoint. MS Publisher
  • AdobeFrame
  • Qualitative-Quantitative Analysis
  • Strategic Planning
  • Employee Training /Mentoring
  • Leadership/Team Building Collaboration
  • Contract/Agreement Negotiations
  • Safety/Quality Control Standards
  • Research & Development 
  • Compliance Review
  • Creative/Marketing
  • Contract negotiation/review/drafting
  • Client-focused
  • Results-oriented
  • Change management
  • Excellent communication
  • Quick learner
  • Computer proficient
  • Time management skills 
  • Positive learning process
  • File/records maintenance
Relevant Accomplishments
07/2016 to Current Quality Analyst Aetna Inc. | Cambridge, MA,
  • Develop test plans, test cases, test scripts and test reports on multiple projects of varying size. 
  • Perform testing on various software, telecom and reporting systems.
  • Validate that user expectations are achieved during the testing process.
  • Review user requirements documents to ensure that requirements are testable.
  • Recommended and helped customers select merchandise based on their needs.
  • Wrote scientific and technical specifications for products, processes, and services for internal and external departments.
  • Worked closely with sterilization scientists to ensure procedures meet standards.
  • Identified sterilization process and product requirements in applicable standards for inclusion in company policies and procedures.
  • Assisted in the development of Investigational Device & Pre-Market Approval (IDE/510K/and PMA) submissions for class II and III medical devices to be distributed in the US and prepared technical files for all devices.
  • Revised and updated necessary written materials for PMA submission to the Food and Drug Administration (FDA).
  • Attended weekly meetings with the IT department.
11/2008 to 04/2009 SOP Technical Writer Bechtel | Pueblo, CO,
  • Consulted with Operations in their documentation and application of procedures.
  • Reviewed quality and regulatory requirements which could have an impact on compliance with Standard Operating Procedures (SOP).
  • Consulted on SOP and document management related issues for Clinical Quality Assurance (CQA) functions.
  • Developed, maintained, and executed Installation and Operation Qualification
    (OQ) Protocols.
  • Prepared and maintained Infrastructure Qualification (IQ) Reports and Master Qualification Plans (MQP). 
  • Revised IQ/OQs, MQPs, and SOPs for Storage and Disaster Recovery Towers.
  • Maintained quality assurance procedure documentation.
  • Resolved product/policy issues and shared benefits of new technology.
08/2007 to 06/2008 Technical Writer Hewlett Packard | City, STATE,
  • Updated instruction booklets and publications. 
  • Arranged for publication, printing and distribution of writing. 
  • Wrote detailed manuals for use and maintenance of engineJessicag warehouse. 
  • Selected various graphics to accompany written material. 
  • Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed.
  • Ensured that sites adhered to brand guidelines.
  • Worked extensively with engineJessicag staff to better understand Software-as-a-Service solutions and their benefits to projects.
  • Effectively handled the communications between in-house software team, clients, and stakeholders.
  • Worked closely with clients for the duration of projects.
  • Oversaw the development, testing, and rollout of a complete suite of Web-based software solutions.
  • Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
  • Responsible for implementation of new mainframe development project.
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
  • Created, edited, and updated project manuals and technical documentation used by the entire QA team.
  • Wrote and updated online and hard copy training manuals on various software packages that were used within the company and at remote offices.
to Technical Editor/Writer US Defense Department-USAF | City, STATE,
  • Collaborated with Subject Matter Experts (SMEs) and analysts to execute successful content.
  • Communicated technical information via manuals, documents, and other forms of communications.
  • Performed extensive, in-depth editorial review of Management Information Systems (MIS) documentation developed by System Program offices.
  • Ensured MIS documentation was compliant with established Department of Defense Instructions and Regulations (DODI & DODR), Air Force Instructions (AFI), and Air Force Rules & Regulations (AFR).
  • Offered clear and encouraging editorial advice to Authors.
Expected in Master of Science | English Southern New Hampshire University, Hooksett, NH GPA:

Creative Writing

Expected in 2005 Bachelor of Science | English Troy University, Troy, AL GPA:

Business & Technical Writing

Expected in 2008 Master of Science | Information Technology Capella University, Minneapolis, MN GPA:

Project Management


Customer Service,Multi-Task Management,Product Development, Client Relations, Account Manager, Computer Proficient,  Project Management Proficient, Computer Literate,  Creative Problem Solving, Work well with a team and with little to no supervision

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Troy University
  • Capella University

Job Titles Held:

  • Quality Analyst
  • SOP Technical Writer
  • Technical Writer
  • Technical Editor/Writer


  • Master of Science
  • Bachelor of Science
  • Master of Science

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