Qc Manager Customer Service Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
To obtain the position where I can utilize my experience and skills, as well as develop additional ones.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
QC Manager / Customer Service, 01/2014 to Present
Qurate Retail Group Inc.Lima, OH,
  • Responsible for tracking all PP / TOP's for all Specialty accounts.
  • Review all samples received with the team lead and make sure it's approved to send to the customer.
  • Print detailed spreadsheets to review all open orders with the team leads to make sure there is no delay with the order.
  • Following up with overseas vendor on needed Test Reports and GCC.
  • Follow up with overseas on any PP revision from the customer Follow up on Charge backs for late PP / TOP Follow up with the Customers on PP / TOP approvals, Cancelations.
  • Attend internal meetings, take notes and follow thru on necessary communication.
Assistant Merchant, 01/2012 to 01/2013
HoneywellActon, MA,
  • Responsible for assisting in preparing product assortments to present to customers based on direction from customer specifications Responsible for keeping detailed records of all product assortments submitted to customers Prepared detailed assortment spreadsheets to submit to the customer with images and all product information Communicating with overseas vendor to assist in developing assortments according to the customer's specific requirements Follow up on all development request guiding suppliers to insure specific details and requirements are met Attend internal meetings, take notes and follow thru on necessary communication.
Product Coordinator / Sourcing Manager, 01/2012 to 01/2013
Google Inc.Rochester, MN,
  • Responsible for sourcing of all account specific product lines Work closely with the china office to track open development and identify all open issues to pertain to development Take full ownership of assigned product categories from point of development to final spec Communicate any development changes as needed to overseas office Review all development samples upon receiving to make sure they are correct Develop product with customer approved vendors Request first cost for account product lines Review cost with PD Manager and sales team to help insure margin requirements for accounts Negotiate first cost for all account product lines with overseas Set up items for account product lines with customer codes for orders Assist with record keeping of control and all other samples when necessary.
Quality Control Manager, 01/2010 to 01/2012
Qurate Retail Group Inc.Mclean, VA,
  • Assisted and prepared qc inspection packets Performed daily Inspections and accurately documented the results of the inspection Communicate all information with quality issues to management Inform any charge back issues Responsible for registering new factories and un registering factories upon approval from management Ensuring factories information and annual audits are up to date Assisted in preparing GCC forms ( General Conformity Certification ) forms for all specialty items for customers that require testing documents Prepared all Top ( Top Of Production ) samples and sent them out to the customers for approval Perform all other duties requested by supervisor.
Product Manager, 01/2005 to 01/2010
Advance Auto PartsRiverside, CA,
  • Communicate detail spec sheet to overseas vendors Reviewed all development samples upon receiving them to make sure they are correct Make Helpful suggestions on how to make product price better Communicate costing information to PD Manager and Merchandiser for development Assist in preparing trend boards for Market Assist in preparing product assortments to present to customers based on direction from customer Trend Shop for new ideas.
Product Coordinator, 01/2002 to 01/2005
K&M AssociatesCity, STATE,
  • Maintain communication with director when sourcing new development to insure cost guidelines are met.
  • Establish spreadsheets for all new programs for all accounts to include detailed information.
  • Review all design specification direction from the customers to communicate to the vendors specific direction and request to meet customers request and timeline for presentation.
  • Review all approval samples and communicate status to the Quality Control and the China Office.
Assistant Buyer, 01/2000 to 01/2002
K&M AssociatesCity, STATE,
  • Assisted the Jewelry Buyer with Accounts WM Canada, Goody's FYE Stores, Kmart Responsible for sourcing product with overseas vendors Negotiated prices to meet company margin goals.
  • Create spreadsheet of all programs to see if they meet are company margins Assisted in preparing presentation boards for all accounts Correspond with overseas vendors to order samples and resolve any problem issues or concerns Trend shopping and research for new ideas and concepts Follow up on all development requests, guiding suppliers to insure specific details and requirements are met.
Costing Clerk / Sample Duplicator, 01/1998 to 01/1999
Gennaro INCCity, STATE,
  • Assisted with sample duplication Created cost cards for each developed styles Assisted in preparing presentation boards Worked closely with Jewelry Designer Performed administrative duties as required.
Diploma: General Equivalency, Expected in 1997
Community College of RI Lincoln RI - ,
General Equivalency
English / Spanish
administrative duties, costing, direction, English, forms, inspection, team lead, director, Market, meetings, Office, PP, take notes, Develop product, quality, Quality Control, receiving, record keeping, research, sales, Spanish, specification, spreadsheets, spreadsheet, supervisor, Trend

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Resume Overview

School Attended
  • Community College of RI Lincoln RI
Job Titles Held:
  • QC Manager / Customer Service
  • Assistant Merchant
  • Product Coordinator / Sourcing Manager
  • Quality Control Manager
  • Product Manager
  • Product Coordinator
  • Assistant Buyer
  • Costing Clerk / Sample Duplicator
  • Diploma

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