Qa Support And Customer Complaint Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a dedicated QA Support professional with a passion for what I do. As a member of the regulatory compliance team, I have three years of experience in my field and I look forward to adding more years of growth and learning. I was selected to train in the microbiological lab at Amick Farms which has lead me to the position of QA Support and Customer Complaint Coordinator. I possess a working knowledge of most processes pertaining to the function of a poultry processing facility. I look forward to using my knowledge and experience to fill the position of QA Manager.

  • Drafting of SOP's and Programs
  • BRC and other 3rd party audit familiarity
  • Reporting and documentation
  • Process improvement
  • Interpersonal and written communication
  • Familiarity with laboratory functions
  • Regulatory compliance
  • Handling customer complaints
11/2017 to Current QA Support and Customer Complaint Coordinator Cash Store | Gainesville, TX,

As the Customer Complaint Coordinator I am responsible for:

  • Reviewing and tracking all customer complaints
  • Conducting a light investigation pertaining to customer complaints
  • Drafting and review response letters to customers
  • Quarterly verification of corrective actions sent to customers
  • Holding weekly complaint review meetings with senior and upper management
  • Quarterly and yearly trending charts

As the QA Support Coordinator I am responsible for:

  • Creating and updating SOP's, various worksheets, prerequisite documents
  • Developing and maintaining culture improvement programs
  • Coordinating, conducting, and reviewing monthly internal audits
  • Drafting and submitting USDA letters and documentation requests
  • Creating and submitting COA's/ fulfilling various other customer requests
  • Training and verifying bird rinse technicians
07/2017 to 11/2017 4-K Teacher Lake Murray Child Development Center | City, STATE,

As a 4K teacher I was responsible for:

  • Preparing lessons in line with educational and developmental standards
  • Following daily routines and providing structure and consistency.
  • Setting expectations and encouraging my students to meet those expectations.
  • Addressing concerns with students and helping them find ways to succeed
  • Identifying children in need of extra support and developing improvement strategies
  • Tracking students progress in class and performing various assessments
  • Encouraging and valuing free thinking and self expression
08/2014 to 07/2017 Customer Service Representative Pat Catan's Craft Center | City, STATE,

While working in the Customer Service role I:

  • Acted as the lead cashier and assisted customers in person and over the phone
  • Documented customer information and placed custom orders
  • Coordinated product transfers from one store location to another

While working in the Fabric Coordinator role I:

  • Maintaining cleanliness and order in the fabric department
  • Training other associates in proper storage, measuring, and cutting procedures
  • Ordering merchandise to fill shelves based on past sales and current stock
Education and Training
Expected in | Early Childhood Education The University of Akron, Akron, OH, GPA:
Expected in 05/2013 High School Diploma | West Holmes High School, Millersburg, OH GPA:
Certifications and Training
  • HACCP Certified
  • Food Defense Certification
  • Invisible Sentinel Veriflow Technology Certified
  • Food Safety Essentials
  • Various Management Trainings
  • Microsoft Excell

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Resume Strength

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Resume Overview

School Attended
  • The University of Akron
  • West Holmes High School
Job Titles Held:
  • QA Support and Customer Complaint Coordinator
  • 4-K Teacher
  • Customer Service Representative
  • Some College (No Degree)
  • High School Diploma

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