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QA Analyst Resume Example

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QA ANALYST
Professional Summary

Disciplined self-starter and excellent communicator, dedicated in continuing my career with an organization that will utilize my current skills to benefit mutual growth and success. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

MS Office suite (Word,Excel,PowerPoint,SQL)

Sharepoint

Training /development facilitator

Demonstrates company best practices,

Client Relations

Creative Problem Solving

Results-oriented

Multi-Task Management

Project Management
Experience
AmTrust Financial Services Cleveland, OH QA Analyst 12/2014 to Current
  • Provide status to team leads and project managers.
  • Create and execute manual test plans and oversee results.
  • Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
  • Works closely with Architects, Developers, Lead Business Analysts, QA and users to ensure that developed functionality meets requirements.
  • Participates and perform production implementation, verification and accountable for validating particular enhancements.
  • Performs testing and implementation of system applications.
  • Plan, document, evaluate and track testing results to ensure proper operation and freedom from defects.
  • Perform preliminary analysis to determine sources of discrepancies between actual and expected results.
  • Responsible for researching and developing test requirements based on project specifications.
  • Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow and functionality.
GMAC Insurance Cleveland, OH Claims Adjuster 06/2012 to 03/2013
  • A property and casualty insurance company Material Damage Claims Adjuster Investigated, analyzed, and determined the extent of company's liability concerning, casualty, or property loss damages.
  • Correspond with or interview medical specialists, agents, and claimants.
  • Calculate benefit payments and approve payment of claims within a certain monetary limit.
  • Prepare reports of findings of investigation.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Collect evidence to support contested claims in court.
  • Communicate with former associates to verify employment record and to obtain background information regarding persons or business applying for credit.
  • Examine claims form and other records to determine insurance coverage.
  • Compile information through interviews.
  • Calculate insurance premiums and awards Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
RNDC Cleveland, OH Promotions Coordinator 01/2000 to 02/2014
  • The nations second largest distributing company of wine and spirits.
  • Assisted in development of promotional and marketing presentations.
  • Coordinated and implemented various sales and promotional efforts for consumer/commercial markets to increase brand awareness.
  • Manage implementation of detailed calendar. Track performance of key promotions. Utilize analysis to provide recommendations to field sales depending on results of previous promotion. Carried out formal presentations of products using videos and other training aids.
  • Provided onsite training for local distributors.
  • Successfully led key projects which resulted in product placement.
  • Supervised and managed promotional team of 7, including hiring, training, scheduling, and performance appraisals.
  • Increased product brand visibility and presence of products with local clients.
  • Created and managed social media campaign including twitter, Facebook, Flickr, and weekly newsletters.
Progressive Insurance Mayfield Heights, OH Senior Customer Service Processor 11/1998 to 06/2012
  • One of the largest providers of property and casualty insurance company Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.
  • Provided quotes and executed online policy changes for auto, home and excess liability.
  • Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
  • Serve as team lead on complex internal projects.
  • Speak directly to customers or agents to obtain information needed.
  • Strategically maintain file system for new and existing clients and policyholders.
  • Actively listen to client or agent and proficiently executes given task.
  • Practice time management to solve complex problems.
  • Present quarterly progress and status updates to management.
  • Awarded for excellence in process improvements and productivity enhancements.
  • Created and maintained Test Metrics for management reporting. Created database queries to collect and analyze data for software process evaluation.
  • Successfully led key projects that resulted in process improvements.
Education
MBA: Project Management & HR 8/12 Ursuline College, Pepper Pike, Ohio
Bachelor of Arts: Business Management & Legal Management 8/10 Ursuline College, Pepper Pike, Ohio
Professional Affiliations
  • Youth Chairperson for Voter Registration
  • Youth Community Liaison Mt. Pleasant
  • Member of National Black MBA Association Inc.
  • Co Chair Delta Sigma Theta Sorority Inc. Project Ace
  • Licensed Class: Company/Independent Firm Adjuster
Skills

Account Management, Budgeting, Client Relations, Creative, Problem Solving, Customer Service, Product Development, Insurance, Training,

Team Lead, Managerial, Management Reporting, Marketing Material, Excel, MS Office suite, PowerPoint, Word, SQL, Performance appraisals, Presentations, Project Management, Promotion, QA, Sales, Scheduling, Supervisory Skills, Time Management,

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Resume Overview

Companies Worked For:

  • AmTrust Financial Services
  • GMAC Insurance
  • RNDC
  • Progressive Insurance

School Attended

  • Ursuline College

Job Titles Held:

  • QA Analyst
  • Claims Adjuster
  • Promotions Coordinator
  • Senior Customer Service Processor

Degrees

  • MBA : Project Management & HR 8/12
    Bachelor of Arts : Business Management & Legal Management 8/10

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