LiveCareer-Resume

qa analyst resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable professional offering [Number] years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.

Skills
  • Materials Inspection
  • Six Sigma Methodology
  • Structured Query Language Mastery
  • Correction Action Planning
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Materials Analysis
  • Problem Solving
  • Quality Issue Identification
  • Consistent Procedure and Protocol Use
  • Safety Compliance
  • Audit Assistance
  • Testing Documentation
  • Attentive and Observant
  • Laboratory Equipment Calibration
  • Cleaning and Sanitizing
  • Environmental Sampling and Testing
  • Finished Goods Inspection
  • Problem-Solving
  • Staff Training
  • Quality SOPs Development
  • Cleaning and Sanitation
  • Data Capture and Analysis
  • Test Results Interpretation
  • Chemical Handling
  • Software Quality Assurance Knowledge
  • Audit Processes
  • Training Material Development
Education and Training
Keshequa Central School Nunda , NY, Expected in 06/1989 High School Diploma : - GPA :
Experience
Ncsoft - QA Analyst
Bellevue, WA, 05/2010 - Current
  • Calibrated, validated or maintained laboratory equipment.
  • Monitored completed work and provided feedback to improve team member performance.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.
  • Maintained quality assurance procedure documentation.
  • Conducted tests on product samples and recorded results.
  • Received and inspected raw materials.
  • Performed visual inspections of finished products.
  • Recommended improvements to systems and procedures for increased productivity.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Trained employees in proper equipment use and product testing procedures.
Concentra - Medical Receptionist
Linthicum, MD, 03/2005 - 04/2010
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Entered insurance, demographics and health history into patient database.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Compiled physical and digital documents, charts and reports.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
Concentra - Medical Receptionist
Madera, CA, 06/2002 - 06/2007
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Entered insurance, demographics and health history into patient database.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Compiled physical and digital documents, charts and reports.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

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Resume Overview

School Attended

  • Keshequa Central School

Job Titles Held:

  • QA Analyst
  • Medical Receptionist
  • Medical Receptionist

Degrees

  • High School Diploma

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