public service support specialist resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished every job with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent timelines. Diplomatic and professional when communicating with time management and multitasking expertise. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support, answering calls, and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Customer service
  • Excellent work ethic
  • Organization and Time management
  • Multitasking abilities
  • Responsible
  • Flexible & Adaptable
  • Critical thinking
  • Training & Development
  • Professional telephone demeanor
  • Multi-line phone talent
  • Recordkeeping strengths
  • Good listening skills
  • Appointment Scheduling
  • Microsoft Office
  • Verbal and written communication
  • Organization
  • Database maintenance
  • Report writing
  • Keyboarding skills
  • HIPAA guideline compliance
  • Insurance claims processing
  • Medical terms and procedure knowledge
  • Data security procedures
  • Health insurance industry knowledge
  • Telephone etiquette
  • Documentation abilities
  • Bilingual
  • Supporting Public Relations
  • Customer Service Support
Work History
05/2019 to 01/2020 Public Service Support Specialist Change Healthcare Inc. | Miami, FL,
  • Drove implementation of Microsoft word, Outlook calendar, PowerPoint, Excel software, and Spillman to automate office operations, including , organizing data for use in reports and spreadsheets, maintaining monthly records for deputies STATS, inputting citations, and scheduling important upcoming events, such as court dates and meetings. Special projects such as background checks, and releasing immobilized vehicles.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered telephone calls to field inquiries from other agencies and various other callers seeking information.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Kept reception area clean and neat to give visitors positive first impression.
06/2012 to 01/2017 Reimbursement Specialist Visionworks | Victor, NY,
  • Processed eligibility and benefits verification and authorization requests.
  • Scheduled appointments for patients when needed.
  • Communicated effectively with staff, including members of finance and clinical departments.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Communicated verification and authorization status updates with patients and went over insurance coverage and patient responsibility.
  • Responded to patient calls to swiftly resolve issues and answer questions in a friendly and helpful manner.
  • Reported policy changes and company conditions affecting patient satisfaction.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
01/2008 to 04/2009 Eyewear Specialist EyeMasters | City, STATE,
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Educated patients on proper care and transportation of spectacles.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assist with final fitting.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Expected in 05/2008 to to High School Diploma | Sunnyside Highschool, Tucson, AZ, GPA:

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Resume Overview

School Attended

  • Sunnyside Highschool

Job Titles Held:

  • Public Service Support Specialist
  • Reimbursement Specialist
  • Eyewear Specialist


  • High School Diploma

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