Provide End User Clint Support Admin resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Accomplished and results-oriented Manager who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed cost analysis.
Highlights
Information Technology project team member with 10 years of excellent IT administration and help desk skills
Successful in meeting project deadlines and work above and beyond to achieve goals.
Responsible for ensuring administration and control that all customer needs are met in a timely manner and according to service level agreements.
Assisted in planning and delivery of a full range of IT Customer support services, such as installing, configuring, testing and delivering the final project in a timely matter.
Experience with process improvement methods and tools.
Excellent verbal and written communication skills, including the ability to generate reports, plan, write and present arguments and recommendations on the evaluation, adoption and insertion of new technologies that directly impact operational efficiency, revenue, and end-user support.
Broad understanding of technology, networking protocols, and the basic issues related to business development and corporate growth goals; able to assist clients with the assessment of future technology needs.
Evaluates vendors for the purpose of determining their capability for performing to established specifications.
Maintains purchasing information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines.
Oversees required processes (e.g. orders, work orders and requisitions for supplies, equipment, conference requests, bids for potential commodities, supplies equipment and services, etc.) for the purpose of acquiring necessary resources to support district operation.
Team leader, who completes the job, takes on new projects, and develops solutions
Plans and assigns work to be accomplishing by subordinates sets priorities and deadlines; reviews work projects and accepts, amends or rejects them.
Education
University of PhoenixSan Antonio, TXExpected in ā āMaster of Business Administration:Business Administration - GPA:University of Phoenix, San Antonio, TX Master of Business Administration: Jul 2010
University of PhoenixSan Antonio, TXExpected in ā āBachelor of Science:Information Systems - GPA:University of Phoenix, San Antonio, TX Bachelor of Science: Information Systems, Jan 2009
Certifications
Security + Certified Professional āŗ
IBM Storage Certified āŗ
Microsoft Configuration
Security Clearance: Secret
Experience
Johnny Rockets - Provide end-user, Clint Support Admin Norfolk, VA, 09/2009 - Current
Troubleshoot and resolve hardware and software issues
Experience with Windows 7, Vista, XP and other Operating Systems
Responsible for local office PC setups, configurations, installations and documentation
Assisting in maintaining the corporate file structure. Modifying permissions, group memberships and monitoring and maintaining various backups with the local environment.
Supporting and maintaining virus detection systems and performing system cleanups as needed
Experience in Directory Resource Administration.
Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support
Experience with MS Exchange
Experience ForecastingStreamlined spending analysis to a more accurate, efficient and automated process.
Identified operational processes inefficiencies and recommended necessary improvements.
Cushman & Wakefield - Supervisor Greenfield, IN, 11/2010 - Current
Experience training and assistance to customers.
Develops performance standards and evaluates work performance
Analytical & technical skills in hardware and software
Identifies training and development needs and makes provisions accordingly
Resolves complaints from subordinates
Prioritize and prepare work schedules and ensure that assignments and responsibilities among personnel
Provided assistance to new members and ensure that they understand the procedures
Responsible for quality control of tickets submitted by help desk
Ensure tickets are routed to the proper location for resolution
Helped Improved the quality of tickets and performance of the team overall
Ensure High Priority tickets are worked in a timely matter
Ibc - Customer Service Schertz, TX, 2009 - 06/2009
Proactively provided solutions that enhanced business flexibility initiative and increased employee satisfaction by reducing turnover by 7%
Guided strategy which provided a 5% increase in sales on hardware/software equipment.
Led process design, report analysis and strategy implementation of the company's sales line of hardware/software information data solutions, increased sales by 4%
Supervised daily operations and well-being of a 4 employee Servers and Storage production team.
Led 35% of order execution through information management development for clients
Provided successful IT solution strategies & implementation focus to high-end clients Increased customer satisfaction by over 3% in less than one year.
Lauded with Avnet's highest honor, the ACE Award, for contributions to the team and increase in customer satisfaction rates
Supervised the integrity of asset procurement & order entry, personally increasing accuracy by 5% in one year
Provided resolution to complex problems including order status, credits, pricing, tax and freight discrepancies.
Supplied computer system knowledge to extract accurate & timely customer information
Fiserv/Chase Credit - Credit Analyst City, STATE, 10/2003 - 10/2004
Provided customer fiscal responsibility analysis to clients in need of updating personal financial data to qualify for better refinancing rates, allowing an 8% increase in loan rates
Evaluated credit reports' information for customers wanting to refinance home purchase
Updated credit information based on current creditor payment information
Informed & abreast of collection accounts, charge-off accounts, and Bankruptcy Ch 7 & 13 as accounts dealt with mortgage companies
Experienced in-bound & out-bond call center service representative
Skills
Experience with Microsoft Office
Experience planing and managing projects; budgeting and financial management
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