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Provide End User Clint Support Admin resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Accomplished and results-oriented Manager who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed cost analysis.

Highlights
  • Information Technology project team member with 10 years of excellent IT administration and help desk skills
  • Successful in meeting project deadlines and work above and beyond to achieve goals.
  • Responsible for ensuring administration and control that all customer needs are met in a timely manner and according to service level agreements.
  • Assisted in planning and delivery of a full range of IT Customer support services, such as installing, configuring, testing and delivering the final project in a timely matter.
  • Experience with process improvement methods and tools.
  • Excellent verbal and written communication skills, including the ability to generate reports, plan, write and present arguments and recommendations on the evaluation, adoption and insertion of new technologies that directly impact operational efficiency, revenue, and end-user support.
  • Broad understanding of technology, networking protocols, and the basic issues related to business development and corporate growth goals; able to assist clients with the assessment of future technology needs.
  • Evaluates vendors for the purpose of determining their capability for performing to established specifications.
  • Maintains purchasing information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines.
  • Oversees required processes (e.g. orders, work orders and requisitions for supplies, equipment, conference requests, bids for potential commodities, supplies equipment and services, etc.) for the purpose of acquiring necessary resources to support district operation.
  • Team leader, who completes the job, takes on new projects, and develops solutions
  • Plans and assigns work to be accomplishing by subordinates sets priorities and deadlines; reviews work projects and accepts, amends or rejects them.
Education
University of Phoenix San Antonio, TX Expected in Master of Business Administration : Business Administration - GPA : University of Phoenix, San Antonio, TX Master of Business Administration: Jul 2010
University of Phoenix San Antonio, TX Expected in Bachelor of Science : Information Systems - GPA : University of Phoenix, San Antonio, TX Bachelor of Science: Information Systems, Jan 2009
Certifications

Security + Certified Professional ►

IBM Storage Certified ►

Microsoft Configuration

Security Clearance: Secret

Experience
Johnny Rockets - Provide end-user, Clint Support Admin
Norfolk, VA, 09/2009 - Current
  • Troubleshoot and resolve hardware and software issues
  • Experience with Windows 7, Vista, XP and other Operating Systems
  • Responsible for local office PC setups, configurations, installations and documentation
  • Assisting in maintaining the corporate file structure. Modifying permissions, group memberships and monitoring and maintaining various backups with the local environment.
  • Supporting and maintaining virus detection systems and performing system cleanups as needed
  • Experience in Directory Resource Administration.
  • Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support
  • Experience with MS Exchange
  • Experience ForecastingStreamlined spending analysis to a more accurate, efficient and automated process.
  • Identified operational processes inefficiencies and recommended necessary improvements.
Cushman & Wakefield - Supervisor
Greenfield, IN, 11/2010 - Current
  • Experience training and assistance to customers.
  • Develops performance standards and evaluates work performance
  • Analytical & technical skills in hardware and software
  • Identifies training and development needs and makes provisions accordingly
  • Resolves complaints from subordinates
  • Prioritize and prepare work schedules and ensure that assignments and responsibilities among personnel
  • Provided assistance to new members and ensure that they understand the procedures
Bassett Furniture Industries Incorporated - Event Manager
Sterling, VA, 11/2009 - 11/2010
  • Responsible for quality control of tickets submitted by help desk
  • Ensure tickets are routed to the proper location for resolution
  • Helped Improved the quality of tickets and performance of the team overall
  • Ensure High Priority tickets are worked in a timely matter
Ibc - Customer Service
Schertz, TX, 2009 - 06/2009
  • Proactively provided solutions that enhanced business flexibility initiative and increased employee satisfaction by reducing turnover by 7%
  • Guided strategy which provided a 5% increase in sales on hardware/software equipment.
  • Led process design, report analysis and strategy implementation of the company's sales line of hardware/software information data solutions, increased sales by 4%
  • Supervised daily operations and well-being of a 4 employee Servers and Storage production team.
  • Led 35% of order execution through information management development for clients
  • Provided successful IT solution strategies & implementation focus to high-end clients Increased customer satisfaction by over 3% in less than one year.
  • Lauded with Avnet's highest honor, the ACE Award, for contributions to the team and increase in customer satisfaction rates
  • Supervised the integrity of asset procurement & order entry, personally increasing accuracy by 5% in one year
  • Provided resolution to complex problems including order status, credits, pricing, tax and freight discrepancies.
  • Supplied computer system knowledge to extract accurate & timely customer information
Fiserv/Chase Credit - Credit Analyst
City, STATE, 10/2003 - 10/2004
  • Provided customer fiscal responsibility analysis to clients in need of updating personal financial data to qualify for better refinancing rates, allowing an 8% increase in loan rates
  • Evaluated credit reports' information for customers wanting to refinance home purchase
  • Updated credit information based on current creditor payment information
  • Informed & abreast of collection accounts, charge-off accounts, and Bankruptcy Ch 7 & 13 as accounts dealt with mortgage companies
  • Experienced in-bound & out-bond call center service representative
Skills

Experience with Microsoft Office

Experience planing and managing projects; budgeting and financial management

Good communication Skills

Experience working with multiple projects

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Provide end-user, Clint Support Admin
  • Supervisor
  • Event Manager
  • Customer Service
  • Credit Analyst

Degrees

  • Master of Business Administration
  • Bachelor of Science

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