Program Analyst Quality Assurance Training Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Expert Program Analyst adept at performing both qualitative and quantitative analysis. Knowledgeable about program operations and business needs. Ready to apply word, excell skills and eight years of Hospitality experience to dynamic new role. Capable Trainer with proven history of enhancing Hospitality operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions.

  • Proficient in different software like word, excell
  • Strategic Planning
  • Leadership
  • Good listening skills
  • Written Communication
  • Organization and Time management
  • Supervision
  • Responsible
Work History
Program Analyst (Quality Assurance/Training), 06/2018 to Current
Ballantyne Golf Resort Charleston, SC,

As a Certify Trainer, and have been Certify as housekeeper, I do room inspections, as well as training.

I also do Housekeeping storages inspections and facility inspections, any discrepancies found, i do the report to maintenance personnel.

Have Access to the LMS, I do Certifications and Recertification for housekeepers, custodial. As a a certify trainer I have the ability to conduct and coordinate various types of training for example hands on training for new employees, ESAMS, LMS training. I make sure all training is current.

I have access to Kronos, i assist my supervisor with timecards. i assist my supervisor with PR's for new purchases,as well as gather the correct documentation to turn in the PR's for approval.

After been a Housekeeping Supervisor i learned and i understand the daily operations of NGIS. I give directions to the housekeeping , custodial and Laundry attendant team in the absences of the supervisor. Have the ability to work independently and with all levels of personnel.

Having Access to the LMS I assists with the Initial Training for Front Desk Associates.

I have Access to Epitome and i am able to check the daily work load as daily departures and daily arrivals. Having the access on Epitome i am able to change the status of the rooms.

I make sure all the SDS are been up dated. Make sure all chemicals are label with the proper labels.

I do housekeeping, custodial and laundry Attendant interviews for new


Housekeeping Supervisor, 11/2016 to 06/2018
Mercy Iowa City Rehabilitation Hospital Kalona, IA,
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Created and implemented training programs to enhance employee performance.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 25 personnel in busy hotel with 141 rooms.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Worked with front desk to respond promptly to all guest requests.
  • Improved process efficiency through effective inventory control in alignment with client standards.
Housekeeper, 05/2013 to 11/2016
Navy Gateway Inns & Suites City, STATE,
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down room furniture, and window sills to keep areas clean and comfortable.

Verified cleanliness and organization of storage areas and carts.

  • Dusted picture frames and wall hangings with cloth.
  • Trained new housekeepers on all departmental procedures.
  • Restocked room amenities such as facial tissues for personal touch with every job.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms.
  • Disinfected and mopped kitchens.
  • Rotated linens in storerooms and replenished when supplies ran low.
Associate of Arts: , Expected in 06/2022
West Hills College - Lemoore - Lemoore, CA
High School Diploma: , Expected in 06/2000
Lemoore High School - Lemoore, CA

Earned CNIC Housekeeping Certification.

Earned CNIC Facility Trainer.

Spanish :
Professional Working:
Negotiated :

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Resume Overview

School Attended
  • West Hills College - Lemoore
  • Lemoore High School
Job Titles Held:
  • Program Analyst (Quality Assurance/Training)
  • Housekeeping Supervisor
  • Housekeeper
  • Associate of Arts
  • High School Diploma

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