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Product Support Specialist Resume Example

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PRODUCT SUPPORT SPECIALIST
Summary

Dedicated Product Support Specialist offering years of unparalleled assistance with technical and data requests. Job experience heavily based on customer service and support. Insightful expert at analytics, ticketing, and task management, while handling critical product support and customer communication. Dedication to streamlining processes to meet crucial thresholds to improve product usefulness.

Skills
  • Exceptional customer service skills
  • Valuable technical support experience amongst variety of products
  • Efficient computer navigation skills.
  • Detail-oriented
  • Technical Troubleshooting
  • Call center experience
  • Customer service
  • Problem resolution
  • Team-centered
  • Administrative support
  • Business operations
  • Inventory Management
Experience
12/2016 to Current
Product Support SpecialistCompany Name － City, State
  • Surveyed technical content to provide product-specific support.
  • Responded to support tickets within 24 hours to improve customer service.
  • Provided troubleshooting for multiple J.J. Keller websites.
  • Researched, documented and escalated support cases as needed.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Assisted end-users with software troubleshooting to determine causes of system malfunction.
  • Consulted via telephone to understand user problems, run through testing scripts, and ask proper questions to help with resolution.
  • Documented issues and helped streamline procedures for future technical support actions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
06/2015 to 12/2016
Customer Support RepresentativeCompany Name － City, State
  • Worked with Implementation and Technical Support department members to implement successful solutions to customer problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
06/2006 to 05/2015
Operations ManagerCompany Name － City, State
  • Recruited, hired and trained crew members on application of projects and customer service.
  • Directed day-to-day operations to achieve short-term and long-term strategies for business and profitability purposes.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Delivered positive customer experiences by focusing on quality, communication, and consistent procedures.
  • Trained, mentored and supported team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education and Training
FilmUniversity Of Wisconsin- Milwaukee － City, State
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Resume Overview

School Attended

  • University Of Wisconsin- Milwaukee

Job Titles Held:

  • Product Support Specialist
  • Customer Support Representative
  • Operations Manager

Degrees

  • Film

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