Product Support Specialist Resume Example
Love this resume?Build Your Own Now
PRODUCT SUPPORT SPECIALIST
Summary
Dedicated Product Support Specialist offering years of unparalleled assistance with technical and data requests. Job experience heavily based on customer service and support. Insightful expert at analytics, ticketing, and task management, while handling critical product support and customer communication.
Skills
|
|
Experience
03/2021 to Current
Customer Care SpecialistNw Exterminating Co － Lagrange , GA
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Converted incoming calls into booked service appointments.
- Scheduled new and existing customers as walk-ins or by phone.
12/2016 to 02/2021
Product Support SpecialistAderant Holdings, Inc － Pittsburgh , PA
- Surveyed technical content to provide product-specific support.
- Responded to support tickets within 24 hours to improve customer service.
- Provided troubleshooting for multiple J.J. Keller websites.
- Researched, documented and escalated support cases as needed.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Assisted end-users with software troubleshooting to determine causes of system malfunction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
06/2015 to 12/2016
Customer Support RepresentativeDescartes Systems Group － Somerville , NJ
- Worked with Implementation and Technical Support department members to implement successful solutions to customer problems.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
06/2006 to 05/2015
Operations ManagerDoordash － Baker City , OR
- Recruited, hired and trained crew members on application of projects and customer service.
- Directed day-to-day operations to achieve short-term and long-term strategies for business and profitability purposes.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Delivered positive customer experiences by focusing on quality, communication, and consistent procedures.
- Trained, mentored and supported team, providing regular performance review, feedback and coaching in deficient areas.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education and Training
FilmUniversity Of Wisconsin- Milwaukee － City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Measurable results
Resume Overview
School Attended
- University Of Wisconsin- Milwaukee
Job Titles Held:
- Customer Care Specialist
- Product Support Specialist
- Customer Support Representative
- Operations Manager
Degrees
- Film
Similar Resumes
