Product Support Specialist Resume Example

Over 20 years technical support and networking experience.

• Technical troubleshooting, networking, diagnostic and problem solving skills on a variety of products and platforms including Linux, PUTTY accessible networks; Citrix Servers; Print Servers, File Servers, SMTP Servers, and associaed software applications.
• Provided support such as troubleshooting, installation, and maintenance on Satellite Reception equipment, Telecommunications switching and transmission equipment, Laser Printer products from HP, Lexmark, Canon, Brother and Ricoh; Smart Lockers to include APEX and IPA; Interactive Whiteboards, and Ricoh Projectors;
• Advanced Print Technology certified; Certified on several Ricoh product lines; CompTia A+ Certification
• Extensive recognition including: Ricoh Recognizes monthly and quarterly award; Exceptional customer service recognition to include 100% Satisfactory Customer Surveys; letters of commendation from customers; ‘Job Well Done' recognition from managers and co-workers.
• Actively participates in community service projects such as Toys for Tots, Angel Tree, ACS Relay for Life, Wounded Warrior Project, Ricoh Run for Hero's; Real Men Wear Pink Breast Cancer Awareness and United Way
• Trained and mentored new hires. Developed and implemented departmental training procedures; Service Now (SNOW) coach; Solid reputation for resolving complex issues. Have assisted in the development and implementation of departmental processes and procedures.
• Ability to work independently, or in a group setting. Able to work well under pressure and meet project deadlines. Ability to quickly analyze problems and create working solutions to complex problems.