Customer Service Representative who achieves high levels of customer satisfaction. With an outstanding background in customer service. Addresses all questions and concerns with customer satisfaction in mind. Authorized to work in the US for any employer Dedicated Product Support Specialist offering 2 years of unparalleled assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication. Expert QA resource with dedication to streamlining processes to meet crucial thresholds to improve product usefulness. Helpful product support easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Efficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat • Must display superior customer service and communication skills and always maintain professional interactions with Garmin customers and associates • Ensure customer orders, repairs and exchanges are completed accurately and efficiently • Proficiently communicate interactions with customer contacts via internal tools • Identify, diagnose and report product defects utilizing internal tools • Remain current on changes in policies, procedures and product offerings • Develop and maintain department and company image and philosophy to the public • Become an expert in Garmin products, features and capabilities for one or more product lines • Become an advocate for the Garmin Support Center and support and communicate the resource to Garmin customers • Must meet or exceed departmental goals and expectations • Timely completion of tasks and/or projects of basic complexity within defined process • Thoroughly documents work in an organized and timely manner • Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively • Consistently works with team leader to improve personal and team interactions • Understands Garmin's Mission Statement, Vision, Values and Product Support's Vision and enthusiastically exhibits a desire to see Garmin succeed Additional essential functions for bilingual Product Support Specialist: • Translate Product Support content to assist customers in their native language • Become an expert in Garmin products, features and capabilities for all product lines Qualified candidates for this role will possess a high school diploma or GED and demonstrate excellent verbal, interpersonal, and written communication skills. Other requirements include: • Demonstrated interest for the product segment and interest in developing product knowledge • Demonstrated customer service expertise • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability • Demonstrated reliable and predictable attendance • Demonstrated
computer skills and ability to navigate multiple screens
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