Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Compiling data
  • Database development
  • Data audits
  • Relational Database Management
  • Reporting and documentation
  • Customer service
  • Organization
  • Problem resolution
  • Process improvement
  • Project organization
  • Communications
  • Verbal and written communication
  • Client needs assessment
  • Team collaboration
  • Product knowledge
  • Data Entry
Work History
02/2017 to Current Product Support Specialist Box | Washington, DC,
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Developed, updated and organized [Software] databases to handle customer and [Type] data.
  • Built databases and table structures following [Type] architecture methodology for web applications.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Created scripts and processes for data integration and maintenance.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
  • Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Coordinated with project management staff on database development timelines and project scope.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
11/2011 to 02/2017 Client Support Consultant Bertelsmann | Nashville, TN,

· Communicate product updates, new features, and functionality to area CSSs

· Understand client organization’s long-term business goals and recommend appropriate system and product solutions

· In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices

· Facilitate improved product usage through suggested business process improvements and advanced training

· Assist area CSS and client with creation of complex ticket and invoice templates

· Assist area CSS and client as needed with yearly tasks such as plan and event creation, renewals, invoicing, payment plans, and print file generation

· Assist area CSS and client as needed with ROFR, Suite Additionals, Added/Stored Value, On-line Questions and Subscriptions, Paperless/PID ticketing, Forward/Print, Resale, and student ticketing

· Facilitate area product advancement through communication of client feedback to dev teams

· Bring technical knowledge and first line support to area CSS team

· Mentor, train, and develop area CSS team

· Assist Client Development Directors with RFP responses as it relates to Advanced Product Suite

· Coordinate and act as Project Manager or Business Consultant with Archtics software installation for new Archtics client installs

· Assist with AccountManager site setup, management and troubleshooting

· Provide product demo support for existing and potential new clients

· Escalation liaison with Archtics Products teams (Chantilly Consulting, CES, AccountManager support, etc)

· Collaborate with other AACs on product best practices and new initiatives rolled out to area CSS team

· Assist as needed with third party integrations

· Assist in managing onsite ticketing support for 2013 Presidential Inauguration

07/2010 to 11/2011 Client Support Specialist Assurant | Wilmington, NC,

· Communicate product updates, new features, and functionality to area CSSs

· Understand client organization’s long-term business goals and recommend appropriate system and product solutions

· In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices

· Facilitate improved product usage through suggested business process improvements and advanced training

· Assist area CSS and client with creation of complex ticket and invoice templates

· Assist area CSS and client as needed with yearly tasks such as plan and event creation, renewals, invoicing, payment plans, and print file generation

· Assist area CSS and client as needed with ROFR, Suite Additionals, Added/Stored Value, On-line Questions and Subscriptions, Paperless/PID ticketing, Forward/Print, Resale, and student ticketing

· Facilitate area product advancement through communication of client feedback to dev teams

· Bring technical knowledge and first line support to area CSS team

· Mentor, train, and develop area CSS team

· Assist Client Development Directors with RFP responses as it relates to Advanced Product Suite

· Coordinate and act as Project Manager or Business Consultant with Archtics software installation for new Archtics client installs

· Assist with AccountManager site setup, management and troubleshooting

· Provide product demo support for existing and potential new clients

· Escalation liaison with Archtics Products teams (Chantilly Consulting, CES, AccountManager support, etc)

· Collaborate with other AACs on product best practices and new initiatives rolled out to area CSS team

· Assist as needed with third party integrations

· Assist in managing onsite ticketing support for 2013 Presidential Inauguration

Education
Expected in 08/2009 Associate of Arts | Communications University of South Florida, Tampa, FL GPA:

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Resume Overview

School Attended

  • University of South Florida

Job Titles Held:

  • Product Support Specialist
  • Client Support Consultant
  • Client Support Specialist

Degrees

  • Associate of Arts

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