Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
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- Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Developed, updated and organized [Software] databases to handle customer and [Type] data.
- Built databases and table structures following [Type] architecture methodology for web applications.
- Tested programs and databases to identify issues and make necessary modifications.
- Created scripts and processes for data integration and maintenance.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
- Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Coordinated with project management staff on database development timelines and project scope.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
· Communicate product updates, new features, and functionality to area CSSs
· Understand client organization’s long-term business goals and recommend appropriate system and product solutions
· In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices
· Facilitate improved product usage through suggested business process improvements and advanced training
· Assist area CSS and client with creation of complex ticket and invoice templates
· Assist area CSS and client as needed with yearly tasks such as plan and event creation, renewals, invoicing, payment plans, and print file generation
· Assist area CSS and client as needed with ROFR, Suite Additionals, Added/Stored Value, On-line Questions and Subscriptions, Paperless/PID ticketing, Forward/Print, Resale, and student ticketing
· Facilitate area product advancement through communication of client feedback to dev teams
· Bring technical knowledge and first line support to area CSS team
· Mentor, train, and develop area CSS team
· Assist Client Development Directors with RFP responses as it relates to Advanced Product Suite
· Coordinate and act as Project Manager or Business Consultant with Archtics software installation for new Archtics client installs
· Assist with AccountManager site setup, management and troubleshooting
· Provide product demo support for existing and potential new clients
· Escalation liaison with Archtics Products teams (Chantilly Consulting, CES, AccountManager support, etc)
· Collaborate with other AACs on product best practices and new initiatives rolled out to area CSS team
· Assist as needed with third party integrations
· Assist in managing onsite ticketing support for 2013 Presidential Inauguration
· Communicate product updates, new features, and functionality to area CSSs
· Understand client organization’s long-term business goals and recommend appropriate system and product solutions
· In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices
· Facilitate improved product usage through suggested business process improvements and advanced training
· Assist area CSS and client with creation of complex ticket and invoice templates
· Assist area CSS and client as needed with yearly tasks such as plan and event creation, renewals, invoicing, payment plans, and print file generation
· Assist area CSS and client as needed with ROFR, Suite Additionals, Added/Stored Value, On-line Questions and Subscriptions, Paperless/PID ticketing, Forward/Print, Resale, and student ticketing
· Facilitate area product advancement through communication of client feedback to dev teams
· Bring technical knowledge and first line support to area CSS team
· Mentor, train, and develop area CSS team
· Assist Client Development Directors with RFP responses as it relates to Advanced Product Suite
· Coordinate and act as Project Manager or Business Consultant with Archtics software installation for new Archtics client installs
· Assist with AccountManager site setup, management and troubleshooting
· Provide product demo support for existing and potential new clients
· Escalation liaison with Archtics Products teams (Chantilly Consulting, CES, AccountManager support, etc)
· Collaborate with other AACs on product best practices and new initiatives rolled out to area CSS team
· Assist as needed with third party integrations
· Assist in managing onsite ticketing support for 2013 Presidential Inauguration
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School Attended
- University of South Florida
Job Titles Held:
- Product Support Specialist
- Client Support Consultant
- Client Support Specialist
Degrees
- Associate of Arts
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