LiveCareer-Resume

product specialist resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Friendly and patient Product Specialist with a [Number] year background in customer service and sales. Outstanding brand optimization and cost analysis talents.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Campaign management
  • Demo abilities
  • Excellent positive attitude
  • Product demonstrations
  • Customer support needs assessment
  • Call Center Operations
Experience
04/2021 to Current Product Specialist Del Grande Dealer Group | Fremont, CA,
  • Expanded knowledge of [Product or Service] product line.
  • Collected customers' contact information for follow-up purposes.
  • Demonstrated [Product Name] functionality accurately and completely.
  • Provided coaching and mentorship to [Number] junior team members.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
08/2014 to 04/2021 Service Deli Manager Kroger | Delaware, OH,
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Managed team of [Number] employees in high-volume deli doing more than $[Amount] in business each week.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Created effective marketing promotions to improve business.
  • Supervised staff preparing and serving [Number] meals per day.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
08/2011 to 09/2014 Waitress Hilton Worldwide | Rosemont, IL,
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
Education and Training
Expected in 06/1992 High School Diploma | Western School Corporations , Russiaville , INDIANA GPA:

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Resume Overview

School Attended

  • Western School Corporations

Job Titles Held:

  • Product Specialist
  • Service Deli Manager
  • Waitress

Degrees

  • High School Diploma

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