product specialist resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Communication, organization and customer service are my specialties. I'm 100% a "people person" and enjoy every minute of it. Learning new skills and growing as a person my life's passion.

Product Specialist, 01/2013 - Current
Paycom Software, Inc. Houston, TX,
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Expanded knowledge of product line.
  • Demonstrated high quality functionality accurately and completely.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted in technical support process refinement to improve customer service and support.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Reported and documented unsafe conditions and faulty equipment.
  • Documented production logs by entering data into computer system.
  • Ordered additional raw materials to replenish quantities.
  • Minimized damage and repair costs through careful management and preventive maintenance.
  • Transported material to correct locations and documented inventory changes.
  • Monitored manufacturing processes and made improvements to increase profit.
  • Kept production logs and maintained job material inventory.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Performed production adjustments for quality and productivity.
  • Charted workflows to better understand procedures and identify opportunities for improvement.
  • Operated sewing machines to produce top-quality .
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Used industrial machinery, tools and templates to complete high-quality sewing work.
  • Inspected and evaluated work as part of strong quality control and assurance procedures.
  • Contacted maintenance team for machine repairs or mechanical issues.
  • Aligned items under needles using machine guides, clamps and templates.
  • Placed thread spools on spindles, inserted bobbins, and threaded ends through machine guides.
  • Examined products and trimmed off excess materials to meet specifications.
  • Adhered to safety standards and quality assurance guidelines.
  • Performed skilled work with hand tools.
  • Positioned templates and measure materials to identify cut points and maximize material usage.
  • Inspected fabric for defects and checked dye lots.
  • Attached or laid out materials and items on cutting tables or machines.
  • Marked identification numbers, trademarks, grades and model numbers on products.
  • Documented daily production numbers and filed reports with management.
  • Operated different machines to mold parts, cut materials and grind surfaces.
  • Remained attentive to details and expectations to expedite work in timely manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Operated hand trucks, forklifts and scissor lifts.
  • Monitored processes to maintain machinery function.
  • Sorted and packaged products to prepare for processing or shipment.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Accomplished production goals by working with speed and accuracy.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Operated production equipment safely and in compliance with company policies and procedures.
  • Diligently maintained safety and quality standards.
  • Completed product assembly according to standardized procedures.
  • Adjusted controls or stopped machines and opened holding devices to correct problems.
  • Recognized defective material and reported issues to management.
  • Setup and adjusted embroidery production machines for daily operations.
  • Troubleshot issues with machines and made repairs.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Recommended process improvements to enhance operational safety and efficiency.
  • Operated machinery, managed raw material and logged production data.
  • Used hand and power tools to perform operational and routine tasks.
  • Organized project components according to workflow.
  • Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
  • Created and implemented cost controls and other expense reduction measures.
Pool Technician, 04/2013 - 06/2017
Enchantment Resort Scottsdale, AZ,
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Completed seasonal shutdown of pools by draining, covering, and storing equipment.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Performed upkeep and maintenance of mechanical rooms.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Cared for and respected customer's home or business by adhering to detailed cleanup checklist after installation.
  • Verified safely-executed work according to local and state codes and standards.
  • Promoted team efficiency by consistently picking up excess materials and tools.
  • Sanded surfaces to remove ridges, tool marks, and glue.
  • Followed carpenter directions and work order information.
Catering Staff Member, 01/2011 - 01/2013
Culinary Catering City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Prepared dishes for catering events or during high-volume shifts.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Monitored and counted food stock and supplies to reorder on time.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Refilled condiments, napkins and server workstations.
  • Measured and weighed ingredients and stocked kitchen prep stations.
  • Rotated inventory to reduce waste and optimize freshness.
  • Reported food, equipment and liquor shortages to designated personnel.
  • Carved meat, prepared flambe dishes and served wine and liquor.
  • Estimated ingredients and supplies to prepare recipes.
  • Analyzed operational waste and established procedures to alleviate problems.
  • Collaborated with personnel to conduct menu planning and create serving arrangements.
Restaurant Waitress, 04/2006 - 01/2009
Giannos City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
High School Diploma: , Expected in 06/2003
Greensboro Middle College - Greensboro, NC
Status -
  • Dean's List Honoree 2003. Completed 5 college courses my senior year of high school.
  • Honor Roll
: , Expected in
Gtcc Jamestown - Jamestown, NC
Status -

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Resume Overview

School Attended

  • Greensboro Middle College
  • Gtcc Jamestown

Job Titles Held:

  • Product Specialist
  • Pool Technician
  • Catering Staff Member
  • Restaurant Waitress


  • High School Diploma
  • Some College (No Degree)

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