LiveCareer-Resume

product specialist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated employee with extensive experience in Health Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

You will see a 2 year gap in my employment history. I have been caring for my mother with a stage 4 cancer diagnosis.

Skills
  • Google Suites,
  • EPIC
  • Salesforce
  • Zendesk
  • Zoom
  • Skype
  • Attention to Detail
  • Flexibility,
  • Critical Thinking Skills
  • Communication Skills
  • Organizational Skills
  • Analytical and Methodical
  • Verbal and Written Communication
  • Customer Service
  • Customer Service Support
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Account Administration
  • Interpersonal Skills
  • Service Schedule Coordination
  • Attention to Detail
  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Documentation Development
  • Excellent Positive Attitude
  • Online Chat Support
  • Time Management
  • Highly Professional
  • Problem Solving
  • Friendly and Patient
  • Data Entry
  • Call Documentation
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Customer Account Management
  • CRM Software
  • Needs Assessment
Experience
02/2016 to 07/2021 Product Specialist Verisk Analytics | , ,
  • Create and maintain customer account information in our database
  • Second level troubleshooting with customers both internal and external
  • Consult with designers, cabinet maker and customers on specifications for custom cabinetry.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
03/2011 to 08/2015 Account Manager Augmedix | , IL,
  • Consulted with insurance agents on group sizes 2 plus on service-related issues, renewal information
  • Organize and present benefit information to employees
  • Worked directly with groups that did not have agent representation on all things related to their group health policy
  • Manually processed groups renewals by creating letters, spreadsheets and completing all paperwork related to a group renewal.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Renewed existing accounts by cementing trusting relationships with customers.
03/1998 to 04/2011 Sales Leeco Steel, Llc | , ,
  • Lead Management for 6 months
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assessed customer needs to provide assistance and information on product features.
  • Inside sales representative for 8
  • Outside sales representative for 4 years
  • Account Management 2 years
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Achieved repeat business and referrals through personalized services.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Evaluated customer desires and budgetary constraints to pick best policies.
07/1993 to 03/2011 Data Entry/Claims Specialist Humana | , ,
  • Was responsible for data entry of all claims data
  • Claims payment specialist 2 years
  • Manually processed claims and verified benefits for providers
  • United Way Loaned Executive 6 months
  • Worked with the local United Way on fundraising campaigns with local businesses
  • Reviewed and updated account information in company computer system.
  • Reviewed source documents to locate required data for entry.
  • Exceeded quality goals to support team productivity.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Investigated questionable claims to determine payment authorization.
  • Gathered information from various third parties to determine claim acceptability.
  • Obtained necessary information to complete proper evaluation of injury claims.
Education and Training
Expected in 03/1990 to to High School Diploma | Mount Horeb High School, Mount Horeb, WI GPA:

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Resume Overview

School Attended

  • Mount Horeb High School

Job Titles Held:

  • Product Specialist
  • Account Manager
  • Sales
  • Data Entry/Claims Specialist

Degrees

  • High School Diploma

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