Results-driven and creative individual with superb technical and leadership skills looking to secure a position in a fast-paced and thriving organization. Outstanding customer service skills. I am looking forward to being a viable part of an already established station and contributing to the field of communications. I look forward to being a part of such a stellar community endeavor.
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Skills
Budgetary Planning
Event coordination
Accounts payable and receivable
Expense reporting
Scheduling and calendar management
Invoicing and billing
Customer relations
Project management
Scheduling, managing and training staff
Banking operations
Highly organized and dedicated to a proficient work standard
Friendly and personable
Experience
Product Specialist, 01/2019 to 08/2021 Autonation, Inc. – Hardeeville, SC,
Learned about product's technical specifications and accurately explained specifications to customers and work team.
Collected customers' contact information for follow-up purposes.
Assisted in technical support process refinement to improve customer service and support.
Initiated contact, customer support and facilitated sales and follow up process.
Salesman of the month achieved in first year.
Communicated directly to customers regarding details of the buying process as well as finance options.
Continued support through service needs.
Volunteered for numerous charity events.
Office Manager/Marketing Director, 03/2012 to 08/2015 Apothecare Pharmacy – City, STATE,
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Updated web pages and social media profiles with engaging and current content.
Devised innovative strategies to drive customer engagement.
Analyzed competitive environment and consumer trends to stay on top of changing market environments.
Applied market knowledge and customer insight analysis to drive sales through targeted promotions.
Researched market competitors to identify potential new products and service opportunities.
Boosted sales by developing new product marketing strategies.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Compiled financial and statistical information to successfully promote products and services.
Trained successful business development personnel to optimize marketing performance and learn industry.
Managed teams of techs and pharmacists at 5 locations.
Coordinated all training seminars and conferences for pharmacists and executives.
Overhauled merchandising strategies and vendors
Increased profits significantly in first year.
Achieved goal of first ever Award of ’People’s choice” of pharmacy in Hardin Co.
Medical Assistant/Office Manager, 05/2011 to 12/2012 Baptist East Hospital – City, STATE,
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Prepared new charts, updated existing charts and managed records transfers between offices.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Transcribed physicians' notes and entered data into electronic chart management software.
Managed medical practice administrative needs to provide patient satisfaction.
Medical Radiation Technologist, 01/2008 to 05/2011 AcuteCare – City, STATE,
Provided assistance to physicians and other technologists during complex procedures.
Tested equipment regularly to identify malfunctions and calibrate settings.
Performed diagnostic imaging procedures by operating x-ray, magnetic resonance imaging and computed tomography scans.
Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
Utilized mobile imaging and x-ray equipment in Level 1 trauma centers, operating rooms, emergency rooms, and patient bedsides.
Performed general administrative tasks to support radiology department.
Education and Training
Associate of Arts: Marketing And Design, Expected in 05/1998 Sullivan University - Louisville, KY GPA:
Honor Roll each year
Major Graphic Design/Digital advertising
GPA 4.0
Dean's List Honoree every semester
Associate of Science: Radiation Technology, Expected in 05/2006 Spencerian College - Louisville - Louisville, KY GPA:
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