Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
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Experience
Product Sales Specialist, 09/2018 - Current
General Electric – Bohemia, NY,
General Electric – Bohemia, NY,
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Created and implemented store displays, promoting sales and growth.
- Performed comprehensive market research to expand sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Achieved monthly sales exceeding $28,014.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Created successful strategies to develop and expand customer sales.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Pursued over new accounts through lead generation, cold calling and advertising referrals.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Team Leader Supervisor, 04/2015 - 09/2018
Icon Identity Solutions – Atlanta, GA,
Icon Identity Solutions – Atlanta, GA,
- Trained employees on daily tasks and coached to improve performance.
- Enforced procedures and policies for safety and quality services.
- Conducted employee performance evaluations to offer feedback.
- Addressed operational issues and determined changes to drive improvements.
- Led and managed employees in partnership with other company leaders.
- Tracked staff attendance compared to scheduled shift hours.
- Communicated with customers to assist and promote outstanding experiences.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with human resources and leadership team regarding employee disciplinary action.
- Answered questions and guided customers on [Product or Service].
- Recruited and hired top-level talent for various job positions.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored 12 staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Created training manual for employees to use as reference guide.
Shipping Clerk, 08/2014 - 03/2015
Arvato Entertainment – City, STATE,
Arvato Entertainment – City, STATE,
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Produced daily reports on shipments, team performance and financial numbers.
- Obtained required documentation to move cargo onward.
- Input weights, charges, discrepancies and other data in [Software].
- Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared documentation to track and report on damaged or missing items.
- Maintained inventory of shipping materials and supplies.
Cleaner/Self Contractor , 03/2013 - 08/2014
Shine Green Cleaning Company – City, STATE,
Shine Green Cleaning Company – City, STATE,
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Promoted building security, locking doors and checking electrical appliances for safety hazards.
- Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
- Took rugs and mats from interior floors to beat dust outside of building.
- Buffed tile floors to maintain polished appearance.
- Reduced average cleaning time per room by implementing fewest steps system.
Education and Training
GED: , Expected in 05/2007
Avon High School - Avon, IN
Avon High School - Avon, IN
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School Attended
- Avon High School
Job Titles Held:
- Product Sales Specialist
- Team Leader Supervisor
- Shipping Clerk
- Cleaner/Self Contractor
Degrees
- GED
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