Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Efficient Business Administration major with a concentration in Human Resource Management (4.0 GPA) with 5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer service, and data entry skills to successfully fill the the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Skills
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Work History
05/2021 to Current
Product Operations Specialist Align Technology – San Jose, CA,
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Input data in Software to create updated status reports for quick reference of project progress and deadlines.
- Checked prices and calculated totals for accurate invoice processing.
- Worked with my supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Effectively supervised staff of 10 or more personnel by implementing company policies, protocols, work rules and disciplinary action.
- Directed training and retraining of employees to boost performance and enhance business results.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
07/2020 to 04/2021
Lead Fitting Room Associate Vail Resorts – Paoli, IN,
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Welcomed each customer to fitting room with warm smile and kind words.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Monitored customers for signs of theft.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Checked fitting room stalls and sorted merchandise to racks.
- Repackaged and tagged returned items for sales floor.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Offered help to customers and brought alternative sizes.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
01/2019 to 05/2020
Office Assistant Peoria Unified School District – Peoria, AZ,
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed correspondence letters, memos and emails.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Generated documents necessary for internal meetings.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Prepared and proofread outgoing correspondence for office staff including letters and emails.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
04/2017 to 01/2019
Women Lead Old Navy – City, STATE,
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Expected in 05/2023
Bachelor Of Business Administration: Human Resources Management
Strayer University - Washington, DC
Strayer University - Washington, DC
- Member of Golden Key International Honors Society
- Coursework in Accounting, Economic and Business
- Dean's List Fall of 2020, Winter of 2020
Expected in
Associate Of Science: General Studies
Richard Bland College - Petersburg, VA
Richard Bland College - Petersburg, VA
- Member of Psychology Club
- Dean's List Fall of 2018
- Elected to President for Psychology Club in 2019
Expected in
Bachelor Of Science: Nursing
Liberty University - Lynchburg, VA
Liberty University - Lynchburg, VA
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Resume Overview
School Attended
- Strayer University
- Richard Bland College
- Liberty University
Job Titles Held:
- Product Operations Specialist
- Lead Fitting Room Associate
- Office Assistant
- Women Lead
Degrees
- Bachelor Of Business Administration
- Associate Of Science
- Bachelor Of Science
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