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Product Operations Specialist Resume Example

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PRODUCT OPERATIONS SPECIALIST
Professional Summary

Efficient Business Administration major with a concentration in Human Resource Management (4.0 GPA) with 5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer service, and data entry skills to successfully fill the the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Skills
  • MS Office
  • Training & Development
  • Conflict resolution
  • Compassion
  • Computer proficiency
  • Flexible & Adaptable
  • Excellent work ethic
  • Self-motivated professional
  • Detail-oriented
  • Adaptability
  • Verbal and written communication
  • Basic math
  • Search Engine Optimization
Work History
05/2021 to Current
Product Operations SpecialistCompany Name – City, State
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Input data in Software to create updated status reports for quick reference of project progress and deadlines.
  • Checked prices and calculated totals for accurate invoice processing.
  • Worked with my supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Effectively supervised staff of 10 or more personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
07/2020 to 04/2021
Lead Fitting Room AssociateCompany Name – City, State
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Monitored customers for signs of theft.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Repackaged and tagged returned items for sales floor.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Offered help to customers and brought alternative sizes.
  • Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
01/2019 to 05/2020
Office AssistantCompany Name – City, State
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Checked documentation for accuracy and validity on updated systems.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed correspondence letters, memos and emails.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Generated documents necessary for internal meetings.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Composed sensitive, confidential reports and documentation.
  • Prepared and proofread outgoing correspondence for office staff including letters and emails.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
04/2017 to 01/2019
Women LeadCompany Name – City, State
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Expected in 05/2023
Bachelor Of Business Administration: Human Resources Management
Strayer University - City, State
  • Member of Golden Key International Honors Society
  • Coursework in Accounting, Economic and Business
  • Dean's List Fall of 2020, Winter of 2020
Associate Of Science: General StudiesRichard Bland College - City, State
  • Member of Psychology Club
  • Dean's List Fall of 2018
  • Elected to President for Psychology Club in 2019
Bachelor Of Science: NursingLiberty University - City, State
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Resume Overview

School Attended

  • Strayer University
  • Richard Bland College
  • Liberty University

Job Titles Held:

  • Product Operations Specialist
  • Lead Fitting Room Associate
  • Office Assistant
  • Women Lead

Degrees

  • Bachelor Of Business Administration : Human Resources Management
    Associate Of Science : General Studies
    Bachelor Of Science : Nursing

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