product development specialist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Insurance Policy Sales
  • Form Completion and Submission
  • Verbal and Written Communication
  • Underwriter Selection
  • Time Management
  • Insurance Program Analysis
  • Policyholder Communication
  • Client Prospecting
  • Insurance Coverage Verification
  • Persuasive Negotiation
  • Service-Oriented
  • Critical Thinking
  • Group Presentations
  • Insurance Practices
  • Regulatory Requirements
  • Relationship Building
  • Insurance Eligibility
  • Requirements Reviews
  • Property and Casualty Insurance Sales
  • Quality Assurance Requirements
Work History
01/2017 to Current
Product Development Specialist Meta Washington, DC,
  • Developed and initiated projects and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Modified and directed project plans to meet organizational needs.
  • Drove team success through shared vision and recognition of quality performance.
  • Managed all phases of projects from procurement to commission.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Executed continuous improvement programs and employed lean tools and methodologies.
  • Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
  • Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
07/2014 to 01/2017
Technical Analyst Great American Insurance Group Knoxville, TN,
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
  • Undertook technical maintenance of various database systems, including [Type] and [Type].
  • Cultivated professional working relationships with internal personnel, vendors and suppliers.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Assessed business requirements and recommended technical products and solutions to meet needs.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
01/2003 to 07/2014
Director of Operations Progressive Logistics Moreno Valley, CA,
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Analyzed technology, resource needs, and market demand to plan and assessed the feasibility of company projects.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Provided documentation of all processes to comply with regulations and company policies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Made decisions on acceptance, rejection or modification of business proposals.
  • Supported marketing and sales activities with subject matter expertise.
  • Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on all contracts and policies.
  • Focused on maintaining profitable business segment for company.
  • Worked alongside marketing department to effectively cross-sell company's offerings.
  • Supported review, acceptance or denial of new or renewal business by providing [Skill] to [Job title].
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Assisted [Job Title]s by calculating group and individual renewal rates based on customers' background, industry and demographic information.
  • Reviewed [Type] accounts to make accurate decisions by accounting for risk, hazards and exposure.
  • Provided high level of assistance to [Job Title] and [Job Title] helping with review, classification, coding and rating of applications.
  • Evaluated or assessed businesses applying for insurance by qualifying accounts, determining premium and policy terms and conditions and negotiating contracts with authorized business representatives.
  • Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified individual employee's unique work styles and adapted management methods.
  • Set overall vision and provided team leadership.
  • Streamlined operations of multiple lines of business within organization.
  • Performed annual evaluations and reviews for large staff of employees.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for production positions.
  • Provided supportive link between external customers and internal operations.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Analyzed massive quantities of deep-dive information for [Industry] Big Data projects.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Undertook technical maintenance of various database systems, including [Type] and [Type].
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Authored technical requirement documentation to suit business goals and technological limits.
Expected in 05/1992 to to
Bachelor of Arts: Communication Disorders
Augsburg College - Minneapolis, MN

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Resume Overview

School Attended

  • Augsburg College

Job Titles Held:

  • Product Development Specialist
  • Technical Analyst
  • Director of Operations


  • Bachelor of Arts

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