Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Great customer service. Very personable person. Team player, active listener, and good communicator and very productive. Very organized and detailed. Good at decision making. I can lead or follow depending on what I need to do. I have had 20 plus years of experience merchandising, marketing, shipment, putting product out, displays, customer service, training, hiring/firing, scheduling, meeting and exceeding store goals and much more. Lastly... enjoy life...

  • Pricing structures knowledge
  • Organization
  • Planning and coordination
  • Problem resolution
  • Project organization
  • Operational improvement
  • Training and Development
  • Promotions planning skills
09/2017 to Current Product and Marketing Operations Specialist Tiffany & Co. | Scottsdale, AZ,
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Restructured merchandising strategy to promote high value and products.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
08/2017 to 08/2018 Ambassador O'reilly Auto Parts | Shelbyville, TN,
  • Monitored production and quality to mitigate loss and increase efficiency.
  • Assessed employee performance and facilitated commendations and discipline as necessary.
  • Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices.
  • Strictly enforced all safety procedures and protocols through effective management of [Number] [Job Title]s.
  • Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Showed members how to complete exercises and use machines properly and safely.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/1996 to 03/2017 Store Manager Payless ShoeSource | City, STATE,
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw POS operations and cash management to reduce errors.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained employees on store security, monetary procedures and customer service expectations.
Education and Training
Expected in 06/1994 High School Diploma | Swartz Creek High School, Swartz Creek, MI GPA:

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School Attended

  • Swartz Creek High School

Job Titles Held:

  • Product and Marketing Operations Specialist
  • Ambassador
  • Store Manager


  • High School Diploma

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