Performed as the department's "go-to" person for challenging customers and as the primary mentor for new employees.
Received “Best Employee Award for Outstanding Performance” in November, 2011.
Handled incoming requests from customers and ensured that issues are resolved both promptly and accurately.
Resolved customers billing questions and complaints, by reviewing over bills, plans, and services.
Effectively communicated with positive energy and confidence.
Troubleshooted technical programming issues through CRS to identify root causes and provide appropriate resolution.
Determined appropriate courses of action to ensure the result is successful.
Documented interactions with customers through contact tracking
Provided “best value” information and make appropriate upgrade offers.
Balanced the needs of the customer while balancing the needs of the business.
Bachelor of Arts in Communication May 2018
Type 48 WPM ,10 Key, Active Learning, Calendaring, Computer Proficiency, Coordination, Problem Solver, Determined, Filing, Internet Research, Microsoft Office- Outlook, Word, Excel, Powerpoint
Multi-Task, Organizational Skills, Reading Comprehension, Writer, Research, TIme Management, Customer Service, Receptionist, Retail Sales, Billing, Energetic, Payments, Self Motivated, Sales, Visual Merchandising, Clerk, Data Entry, Database, Relationship Management, Sorting, Administrative, Communication, Listener, Decision Maker, Willing
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