Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 5 years driving growth and brand recognition for major hotel chains. Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. As a Service Advisor I work through a variety of issues with Verizon Customers to ensure a high level of customer satisfaction. This role involved a high degree of negotiating with Verizon regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks. Determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, I needed to be able to navigate multiple software programs, windows applications, and use web-based search engines.
Active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client. Established policies and procedures without close supervision.
Expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
As well as offering Verizon Protect Home as a total home solution for Verizon customers.
Provide a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment
Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand • Meets or exceed key performance objectives that include sales and customer satisfaction goals
Makes certain accurate customer account set-up so they are ready to use when leaving the store
Identifies the right solutions to customer billing, technical and or account issues
Completes all courses in your curriculum path with the required times frames
Complies with all operational policies and procedures including the Sprint Code of Conduct. Maintained current store, product and promotional knowledge to drive consistent sales. Drove sales by effectively upselling and cross-selling products to maximize profitability. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. During the years as a Retail Sales Consultant at AT&T I was ranked in the top 100 employees in the company, Championed at FirstNet sales and PRPO. Leading top sales in my store. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting. Delegated daily tasks to team members to optimize group productivity.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: