Premier Support Solutions Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 5 years driving growth and brand recognition for major hotel chains. Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.

  • Team management
  • Friendly, positive attitude
  • Collaboration
  • Work ethic
  • Training & Development
  • Relationship selling
  • Cash handling accuracy
  • Team player mentality
  • Listening skills
  • Reading comprehension skills
  • Business development
  • Sales development
  • Money Transfer Systems
  • Customer- and service-oriented
  • Coaching skills
  • Staff training and development
  • Issue resolution
  • Data entry
  • Sales expertise
  • Report generation
  • Prospecting skills
Premier Support Solutions , 08/2020 to Current
Nestle NespressoBoca Raton, FL,

A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. As a Service Advisor I work through a variety of issues with Verizon Customers to ensure a high level of customer satisfaction. This role involved a high degree of negotiating with Verizon regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks. Determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

To succeed, I needed to be able to navigate multiple software programs, windows applications, and use web-based search engines.

Active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client. Established policies and procedures without close supervision.

Expected to resolve service delays that have exceeded standard time frames.

Resolve customer escalations and complaints.

Locate and order parts on behalf of the Service Centers.

Evaluate product replacement options.

Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.

As well as offering Verizon Protect Home as a total home solution for Verizon customers.

Retail Sales Associate, 11/2019 to 07/2020
Hersha Hospitality Management, LpMiami, FL,

Provide a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment

Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand • Meets or exceed key performance objectives that include sales and customer satisfaction goals

Makes certain accurate customer account set-up so they are ready to use when leaving the store

Identifies the right solutions to customer billing, technical and or account issues

Completes all courses in your curriculum path with the required times frames

Complies with all operational policies and procedures including the Sprint Code of Conduct. Maintained current store, product and promotional knowledge to drive consistent sales. Drove sales by effectively upselling and cross-selling products to maximize profitability. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Reatil Sales Consultant, 03/2014 to 01/2019
Boyne ResortsCarrabassett Valley, ME,

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. During the years as a Retail Sales Consultant at AT&T I was ranked in the top 100 employees in the company, Championed at FirstNet sales and PRPO. Leading top sales in my store. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting. Delegated daily tasks to team members to optimize group productivity.

Sales Coordinator, 12/2011 to 03/2014
Best Western Plus Inn & SuitesCity, STATE,
  • Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
  • Saved costs by negotiating room rates and meeting space pricing.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Coordinated and finalized sales proposals to complete purchases.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability.
Front Desk Supervisor, 03/2011 to 12/2011
Best Western Plus Inn & SuitesCity, STATE,
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Monitored reservations to track incoming parties and special events.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Balanced hotel accounts at end of each shift.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Education and Training
GED: , Expected in 05/2009
Cibola High School - Yuma, AZ
: Sales And Marketing Education, Expected in
Arizona Western College - Yuma, AZ

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Resume Overview

School Attended
  • Cibola High School
  • Arizona Western College
Job Titles Held:
  • Premier Support Solutions
  • Retail Sales Associate
  • Reatil Sales Consultant
  • Sales Coordinator
  • Front Desk Supervisor
  • GED

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