Listened to clients' needs and assisted with identifying and securing appropriate services.
Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Used multiple resources and tools for evaluating and presenting solutions.
Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
Provided advanced support for projects with strong documentation, reporting and customer service skills.
Stayed up to date on latest market trends, standard practices and compliance requirements.
Enabled sales growth by highlighting features and benefits of company offerings.
Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
Identified needs of customers promptly and efficiently.
Identified operational and performance issues and worked with managers to resolve concerns.
Completed various reports and analyzed each report to decide where improvements could be made.
Served as liaison between certain departments to implement new improvement plans and changes.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Completed [Task] with efficiency and accuracy, resulting in [Result].
Utilized expertise in [Software] to produce [Description of results].
Compiled and verified data to resolve issues and streamline efficiency.
Planogram Team Leader, 06/2001 - 11/2005 Spar Group Inc – Minneapolis, MN,
Communicated and coordinated planogram execution with store management.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Monitored stock to maintain sufficient quantity of featured product.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Selected merchandise based on quality and cost-efficiency models.
Identified labels, trends and opportunities by sampling competitor shopping experiences.
Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
Compiled reports based on periodic competitive pricing shopping trips.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Counted, sorted and stacked finished pieces for easy access.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Offered constructive criticism regarding quality assurance on team phone calls.
Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Monitored team progress and enforced deadlines.
Reviewed staff work and gave comprehensive and constructive feedback.
Integrated process improvements to increase overall workflow.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Rotated through series of different stations based on team needs.
Followed staffing strategies to achieve production goals.
Quality checked components to determine conformance to specifications.
Assembled complex components after careful review of project specifications and directions.
Performed various troubleshooting tasks to address assembly issues.
Retail Merchandiser, 07/1995 - 05/2001 Marketing Specialists Sales Company – City, STATE,
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Displayed promotional material such as signs and banners.
Updated store planograms in collaboration with management.
Placed prices and descriptive signage to enhance displays and promote items.
Communicated and coordinated execution of planograms with store management.
Verified correct display signage for products and sales promotions to keep patrons aware.
Created visual displays to showcase products in interactive and engaging way.
Displayed appropriate signage for products and sales promotions to inform customers of best deals.
Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
Displayed products to drive sales, using knowledge of consumer and market trends.
Consulted with management and advertising teams to plan optimal promotions.
Drove sales by developing engaging displays in high-traffic store areas.
Leveraged knowledge of customers and market trends to successfully market and display products.
Designed end caps and floor displays to make store experience interactive and engaging.
Addressed slow selling products with aggressive pricing action.
Increased store sales by cross-selling complementary items.
Assistant Department Manager- Non-Foods, 06/1991 - 07/1997 Kroger – City, STATE,
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Supervised 4 full-time and 5 part-time employees.
Worked closely with sales associates to complete tasks.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Balanced workloads to meet targets without overtaxing employees.
Utilized excellent math skills to maintain accurate inventory levels.
Employed process improvement initiatives within department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Maintained current and accurate cash balances for all programs, departments and projects.
Education and Training
Bachelor of Arts: Physical Education Teaching And Psychology , Expected in 12/1989 - The University of Texas At Arlington - Arlington, TX GPA:
Minor in Psychology
3.0 GPA
Texas teaching certificate in Secondary Physical Education and Psychology
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