Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Exceeded monthly sales goals
  • Work independently as well as with a team
Professional Summary
A dependable, goal oriented team player with expertise in pharmaceutical and retail customer service.
  • Typing
  • Strong verbal and personal communication skills
  • Accuracy and attention to details
  • Data Entry
  • Strong presentation skills
  • Budgeting proficiency
  • Analytical thinker
  • Accomplished leader
  • Promotes positive behavior
Work History
11/2015 to Current Pharmacy Customer Service Representative Oneworld Community Health Centers | Omaha, NE,

Discussed pharmacy options with members.

Assisted with determining cost of prescribed medications including copay and deductibles.

Responded to customers inquiries and concerns.

Provide detailed explanation of policy benefits.  

Recognized as one of the top 5% in sales during Medicare annual open enrollment for outstanding conversion rate.

Assisted in moving members from one plan to the next. 

08/2015 to 11/2015 Health Insurance Sales Community Health System | Old Forge, ,

Sold health insurance plans during medicare open enrollment from Oct 6 - Dec 7.

Interpreted and communicated new policies.

Specialized in Medicare Advantage and medicare supplement plans.

Focused on pharmacy plan options and the cost of prescription drugs.

Calculated annual prescription drug costs based on the needs of prospective members. 

09/2010 to 05/2015 Electronic Sales Newegg, Inc. | Stafford, TX,

Operated electronic cash register.

Processed credit card payments.

Opened new lines of credit for customers.

Sold electronics, including; laptops, tablets, televisions, and sound systems.

Answered customer inquiries.

Received awards for top sales.

08/2007 to 05/2010 Manager Intersections, Inc. | New York, NY,

Retail sales.

Customer service.


Manged inventory.

06/2000 to 07/2002 Customer Service Representative Aetna US Healthcare | City, STATE,

05/1994 to 06/1997 Call Center Representative Colonial Pen Life Insurance | City, STATE,
  • Customer Service Representative for various policyholders accounts.
  • Responsible for coping with stressful situations in a positive manner to resolve isues.
  • Provided customers with a detailed explanation of their policy benefits.
  • Sent written correspondence to Medical facilities for patients by request.
  • Accomplishments Tolerant and flexible to different situations while helping my team meet and exceed client expectations .

Expected in 2000 Data Intensive Customer Service | Campus Boulevard Corporation, Philadelphia, PA GPA:

Expected in Sociology | Psychology, English Community College of Philadelphia, Philadelphia, PA GPA:
Psychology, English
Expected in 1991 High School Diploma | Olney High School, Philadelphia, PA GPA:
Additional Information
  • AWARDS Excellence in Customer Service April 2016 Humana On The Spot Award for Superior Customer service Employee of the Month December 2014 Sears Holdings Employee of the month. Number one for driving customer sales in the electronics department

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Campus Boulevard Corporation
  • Community College of Philadelphia
  • Olney High School

Job Titles Held:

  • Pharmacy Customer Service Representative
  • Health Insurance Sales
  • Electronic Sales
  • Manager
  • Customer Service Representative
  • Call Center Representative


  • Data Intensive Customer Service
  • Sociology
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: