Developing and maintaining relationships within the pharmaceutical and healthcare communities to effectively sell and promote company products, while also creating strategies to ensure personal and company goals are met/exceeded.
Summary of Qualifications
Nine years of sales and customer relations experience in the customer service and pharmaceutical industries: high impact territory management, relationship building and exceeding all goals/metrics. Unique ability to prioritize targeted account reach and frequency based on account opportunity and threats. Born problem-solver that thrives in fast-paced environment, specifically those with substantial public interaction. Exceptional negotiation skills to close the deal.
Pharmaceutical Customer Service Associate, 07/2009 to Current Publicis Touchpoint Solutions-AstraZeneca Pharmaceuticals – North Mississippi
Manages critical territory representing 85 accounts and 35 pharmacies by cultivating exceptional relationships with physicians, nurses and key influencers, while also promoting a diverse portfolio of products; portfolio includes Crestor, Symbicort, Prescription Nexium, Tudorza, SeroquelXR and Vimovo.
Certified in demonstrating Symbicort and Tudorza devices.
Meets and exceeds monthly metrics by sampling products according to the individual needs of each account and effectively communicating the accessibility and affordability of each product through savings programs.
Continually recognized for performance by district managers by consistently ranking at the top of the district metrics and recognized for increasing sales by coordinating with AstraZeneca counterparts.
Selected as a Service Star Award winner multiple times for representing Publicis and AstraZeneca with professionalism while delivering outstanding customer service.
Selected as a F.R.E.D. Award Winner which recognizes those that have consistently gone above and beyond in providing outstanding service to accounts and representing Publicis and AstraZeneca with energy and professionalism.
Sales and Customer Service Representative, 03/2006 to 12/2006 Buchanan Ink, Inc. – Nashville, TN
Assisted customers with designing and formatting graphics.
Calculated and transmitted orders in a timely manner.