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Pet Crematory Operator Customer Care Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

As a Pet Crematory Operator and Customer Care Specialist I provide respectful and compassionate pet cremation services to the general public and veterinary community. I enjoy working with people and love to work with animals. I am trustworthy and able to communicate in a way that demonstrates and promotes teamwork and productivity. Losing a pet is a devastating time in someone's life and it's fulfilling to be the person supporting a family and carrying out their wishes for their pet in the end stages of its life.

I am a sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I'm an enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. I am well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties to prepare for the following shift.

Skills

Pet Crematory Operator & Customer Care Specialist:

  • Respectful and Professional
  • Works very well with others and animals
  • Empathetic
  • Organized
  • Animal health & behavior understanding

Restaurant Waitress, Busser and Hostess:

  • High-volume dining
  • Menu memorization
  • Effective customer upselling
  • Service prioritization
  • Effective problem solving
Experience
02/2020 to Current
Pet Crematory Operator & Customer Care Specialist Hilton Worldwide Brentwood, TN,
  • Communicates positively with clients and veterinarian staff to understand and meet the families unique needs and desires.
  • Interacts with the public and representatives from veterinary clinics in a respectful, professional and compassionate manner.
  • Develops and maintains relationships with the staff at the veterinary clinics along with the families involved in private home pickups.
  • Provides professional and courteous private home pickup and delivery services for the families of deceased pets.
  • Maintains safe operation of all aspects of the cremation process, including pet handling, vehicle operation, paperwork and machine operation.
  • Works well independently and professionally as a team member to carry out routine duties without direct supervision. But isn't afraid to ask for help when needed.
  • Carries out desired wishes of the families involving their pets, including clay paw prints, fur clippings, ink nose and paw prints, and saving momentums wrapped up with their pets.
  • Prepares and packages cremated pet remains with compassion and respect for the return to the family.
  • Maintains a respectful, detailed oriented and strong work ethic while on the job at all times.
07/2018 to Current
Restaurant Waitress Monarch Casino Black Hawk Reno, NV,
  • Greeted guests with a personable attitude and a smile, offering beverages while they review the menu options.
  • Assisted customers in selecting items from the menu, paired wine with dishes, answered any questions about the menu, upsold the weekly specials and recommended alternative options to accommodate food allergies and gluten intolerances.
  • Worked along side with the hostess, busser and kitchen staff to create a better experience for the customer.
  • Communicated frequently with the kitchen staff and other waitresses on food availability.
  • Prepared both alcoholic and non alcoholic drinks as specified by patrons, consistently delivering beverages without spillage.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns or complaints quickly to improve service, and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers, using a POS terminal.
  • Maintained a polite and professional demeanor to guests during every shift.
07/2017 to 07/2018
Restaurant Hostess Trattoria Funistrada City, STATE,
  • Greeted customers with a smile and professional attitude.
  • Escorted guests to seating area, furnished menus and filled the guests water glasses as they arrived.
  • Accommodated guest with children and special requests to promote a comfortable dining experience.
  • Monitored the dining area to assess server capacity and estimated wait times.
  • Communicated with wait staff about new tables, changes in food availability and customer requests.
  • Always available to assist wait staff, such as serve entrees, take drink orders and cash customers out during peak hours.
  • Answered the telephone to provide dining information, take reservations, and assist customers in purchasing gift cards.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
07/2015 to 07/2017
Restaurant Busser Trattoria Funistrada City, STATE,
  • Greeted guests with friendliness and professionalism.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Consistently went above and beyond expectations by helping with serving entrees, refilling drinks and helping other staff during peak hours.
  • Circulated around the entire dining room to ensure access dishes were cleared, drinks were refilled and assist customers to accommodate their needs during their dining experience.
  • Verified adequate levels of supplies such as silverware and table settings at the beginning of every shift and restocked items when low.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist wait staff as needed.
Education and Training
Expected in
: Nursing
Northwestern Michigan College - Traverse City, MI
GPA:
  • I enrolled in Advanced Placement classes through NMC while still in high-school.
  • Spring 2017 GPA 4.0
  • Spring 2018 GPA 3.54
  • Dean's List Honoree Fall 2018

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Resume Strength

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Resume Overview

School Attended
  • Northwestern Michigan College
Job Titles Held:
  • Pet Crematory Operator & Customer Care Specialist
  • Restaurant Waitress
  • Restaurant Hostess
  • Restaurant Busser
Degrees
  • Some College (No Degree)