Pet Crematory Operator & Customer Care Specialist Resume Example
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PET CREMATORY OPERATOR & CUSTOMER CARE SPECIALIST
Summary
- As a Pet Crematory Operator and Customer care specialist I provide respectful and compassionate pet cremation services to the general public and veterinary community. I enjoy working with people and love animals. I am trustworthy and able to communicate in a way that demonstrates and promotes teamwork and productivity. Losing a pet is a devastating time in someone's life and it's fulfilling to be the person supporting a family and carrying out their wishes for their pet in the end stages of its life.
- I am sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I'm an enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. I am well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
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Experience
Pet Crematory Operator & Customer Care Specialist
Silver Spring , MDHilton Worldwide/Feb 2020 to Current
Silver Spring , MDHilton Worldwide/Feb 2020 to Current
- Communicates positively with clients and veterinarian staff to understand and meet the families unique needs and desires.
- Interacts with the public and representatives from veterinary clinics in a respectful, professional and compassionate manner.
- Develops and maintains relationships with the staff at the veterinary clinics along with the families involved in private home pickups.
- Provides professional and courteous private home pickup and delivery services for the families of deceased pets.
- Maintains safe operation of all aspects of the cremation process, including pet handling, vehicle operation, paperwork and machine operation.
- Works well independently and professionally as a team member to carry out routine duties without direct supervision.
- Carry's out desired wishes of the families involving their pets, including clay paw prints, fur clippings, ink nose and paw prints, and saving momentums wrapped up with their pets.
- Prepares and packages cremated pet remains with compassion and respect for the return to the family.
- Maintains a respectful, detailed oriented and strong work ethic while on the job at all times.
Restaurant Waitress
Kingston , WAThe Point Casino/Jul 2018 to Current
Kingston , WAThe Point Casino/Jul 2018 to Current
- Welcomed guests with personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Assisted customers by answering questions and recommending specials and desserts to increase profits, along with recommending wine to pair with the entree's chosen by the customer.
- Worked along side with the host, busser and kitchen staff to create a greater experience for the customer.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items, ensuring to ask if the customer would like a re-fill or change of drink.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Calculated charges, issued table checks and collected payments from customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained a polite and professional demeanor to guests during every shift.
Restaurant Hostess
City , STATETrattoria Funistrada/Jul 2017 to Jul 2018
City , STATETrattoria Funistrada/Jul 2017 to Jul 2018
- Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers which increased repeat business.
- Answered telephone to provide dining information and take party reservations.
- Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Offered preferred tables and other special accommodations to VIP customers.
- Assisted the wait staff by taking guests drink, appetizers and desert orders.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Calculated charges, issued table checks and collected payments from customers.
Restaurant Busser
City , STATETrattoria Funistrada/Jul 2015 to Jul 2017
City , STATETrattoria Funistrada/Jul 2015 to Jul 2017
- Greeted guests with friendliness and professionalism.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and silverware setups and restocked low items.
- Consistently went above and beyond expectations by helping with serving entrees, salads and appetizers and running credit cards to support teammates and provide customer service effectively.
- Watered tables as needed and was alert to the customer wishes.
- Trained new employees to perform duties by showing how to reset tables correctly, communicate with the kitchen and refilling beverages as needed.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist wait staff as needed.
Education and Training
Some College (No Degree): Nursing PracticeNorthwestern Michigan CollegeCity, State
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Resume Overview
School Attended
- Northwestern Michigan College
Job Titles Held:
- Pet Crematory Operator & Customer Care Specialist
- Restaurant Waitress
- Restaurant Hostess
- Restaurant Busser
Degrees
- Some College (No Degree) : Nursing Practice
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