As a Pet Crematory Operator and Customer care specialist I provide respectful and compassionate pet cremation services to the general public and veterinary community. I enjoy working with people and love animals. I am trustworthy and able to communicate in a way that demonstrates and promotes teamwork and productivity. Losing a pet is a devastating time in someone's life and it's fulfilling to be the person supporting a family and carrying out their wishes for their pet in the end stages of its life.
I am sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I'm an enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. I am well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Menu memorization
Menu knowledge
Effective customer upselling
Service prioritization
Food safety understanding
Liquor, wine and food service/ wine pairings
High quality dining customer service
High-volume dining
Seating assignment preparation
Exceptional hardworking attitude
Education and Training
Northwestern Michigan CollegeTraverse City, MIExpected in ā ā:Nursing Practice - GPA:
Experience
Hilton Worldwide - Pet Crematory Operator & Customer Care Specialist Silver Spring, MD, 02/2020 - Current
Communicates positively with clients and veterinarian staff to understand and meet the families unique needs and desires.
Interacts with the public and representatives from veterinary clinics in a respectful, professional and compassionate manner.
Develops and maintains relationships with the staff at the veterinary clinics along with the families involved in private home pickups.
Provides professional and courteous private home pickup and delivery services for the families of deceased pets.
Maintains safe operation of all aspects of the cremation process, including pet handling, vehicle operation, paperwork and machine operation.
Works well independently and professionally as a team member to carry out routine duties without direct supervision.
Carry's out desired wishes of the families involving their pets, including clay paw prints, fur clippings, ink nose and paw prints, and saving momentums wrapped up with their pets.
Prepares and packages cremated pet remains with compassion and respect for the return to the family.
Maintains a respectful, detailed oriented and strong work ethic while on the job at all times.
The Point Casino - Restaurant Waitress Kingston, WA, 07/2018 - Current
Welcomed guests with personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Assisted customers by answering questions and recommending specials and desserts to increase profits, along with recommending wine to pair with the entree's chosen by the customer.
Worked along side with the host, busser and kitchen staff to create a greater experience for the customer.
Communicated with kitchen staff frequently to stay up-to-date on supply availability.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items, ensuring to ask if the customer would like a re-fill or change of drink.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Calculated charges, issued table checks and collected payments from customers.
Operated POS terminals to input orders, split bills and calculate totals.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained a polite and professional demeanor to guests during every shift.
Trattoria Funistrada - Restaurant Hostess City, STATE, 07/2017 - 07/2018
Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Developed long-term relationships with customers which increased repeat business.
Answered telephone to provide dining information and take party reservations.
Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Offered preferred tables and other special accommodations to VIP customers.
Assisted the wait staff by taking guests drink, appetizers and desert orders.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Communicated with servers about new tables, changes in food availability and customer comments.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Calculated charges, issued table checks and collected payments from customers.
Trattoria Funistrada - Restaurant Busser City, STATE, 07/2015 - 07/2017
Greeted guests with friendliness and professionalism.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Verified adequate levels of supplies such as linens and silverware setups and restocked low items.
Consistently went above and beyond expectations by helping with serving entrees, salads and appetizers and running credit cards to support teammates and provide customer service effectively.
Watered tables as needed and was alert to the customer wishes.
Trained new employees to perform duties by showing how to reset tables correctly, communicate with the kitchen and refilling beverages as needed.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist wait staff as needed.
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