LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • As a Pet Crematory Operator and Customer care specialist I provide respectful and compassionate pet cremation services to the general public and veterinary community. I enjoy working with people and love animals. I am trustworthy and able to communicate in a way that demonstrates and promotes teamwork and productivity. Losing a pet is a devastating time in someone's life and it's fulfilling to be the person supporting a family and carrying out their wishes for their pet in the end stages of its life.
  • I am sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I'm an enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. I am well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
  • Menu memorization
  • Menu knowledge
  • Effective customer upselling
  • Service prioritization
  • Food safety understanding
  • Liquor, wine and food service/ wine pairings
  • High quality dining customer service
  • High-volume dining
  • Seating assignment preparation
  • Exceptional hardworking attitude
Education and Training
Northwestern Michigan College Traverse City, MI Expected in : Nursing Practice - GPA :
Experience
Hilton Worldwide - Pet Crematory Operator & Customer Care Specialist
Silver Spring, MD, 02/2020 - Current
  • Communicates positively with clients and veterinarian staff to understand and meet the families unique needs and desires.
  • Interacts with the public and representatives from veterinary clinics in a respectful, professional and compassionate manner.
  • Develops and maintains relationships with the staff at the veterinary clinics along with the families involved in private home pickups.
  • Provides professional and courteous private home pickup and delivery services for the families of deceased pets.
  • Maintains safe operation of all aspects of the cremation process, including pet handling, vehicle operation, paperwork and machine operation.
  • Works well independently and professionally as a team member to carry out routine duties without direct supervision.
  • Carry's out desired wishes of the families involving their pets, including clay paw prints, fur clippings, ink nose and paw prints, and saving momentums wrapped up with their pets.
  • Prepares and packages cremated pet remains with compassion and respect for the return to the family.
  • Maintains a respectful, detailed oriented and strong work ethic while on the job at all times.
The Point Casino - Restaurant Waitress
Kingston, WA, 07/2018 - Current
  • Welcomed guests with personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Assisted customers by answering questions and recommending specials and desserts to increase profits, along with recommending wine to pair with the entree's chosen by the customer.
  • Worked along side with the host, busser and kitchen staff to create a greater experience for the customer.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items, ensuring to ask if the customer would like a re-fill or change of drink.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Calculated charges, issued table checks and collected payments from customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained a polite and professional demeanor to guests during every shift.
Trattoria Funistrada - Restaurant Hostess
City, STATE, 07/2017 - 07/2018
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers which increased repeat business.
  • Answered telephone to provide dining information and take party reservations.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Assisted the wait staff by taking guests drink, appetizers and desert orders.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
Trattoria Funistrada - Restaurant Busser
City, STATE, 07/2015 - 07/2017
  • Greeted guests with friendliness and professionalism.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Verified adequate levels of supplies such as linens and silverware setups and restocked low items.
  • Consistently went above and beyond expectations by helping with serving entrees, salads and appetizers and running credit cards to support teammates and provide customer service effectively.
  • Watered tables as needed and was alert to the customer wishes.
  • Trained new employees to perform duties by showing how to reset tables correctly, communicate with the kitchen and refilling beverages as needed.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist wait staff as needed.
Accomplishments

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Resume Overview

School Attended

  • Northwestern Michigan College

Job Titles Held:

  • Pet Crematory Operator & Customer Care Specialist
  • Restaurant Waitress
  • Restaurant Hostess
  • Restaurant Busser

Degrees

  • Some College (No Degree)

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