Personal Systems Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Computer Specialist with over 8 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

  • Customer service
  • Hardware : PC'S including workstations, laptops, tablets, handheld devices, phones.
  • Peripheral hardware devices - credit card readers, fingerprint readers, scanners, barcode scanners, printers, copiers.
  • Mobile device management
  • Active Directory, SCCM, Powershell
  • TCP/IP, DNS, Network
  • Documentation Processes using Service Now
  • ITIL
  • Microsoft Office applications in 2013, 2016, and 365 versions
  • Windows 7 and Windows 10
  • Mobile device management
Work History
Personal Systems Specialist, 05/2015 to Current
Flir SystemsOrem, UT,
  • Provide timely support for hardware, software and network-related issues, responding to and solving 50+ weekly tickets.
  • Responsible for configuration, installation and maintenance of personal computers and peripherals.
  • Document incident and resolution information in Service Now tracking system using ITIL service model.
  • Install and support healthcare applications, Microsoft applications, Windows 7 and 10 operating systems, and multiple other applications as used by healthcare systems.
  • Analyzes, troubleshoots, and resolves performance issues with these systems, including 24/7 on-call coverage.
  • Prepares documentation pertaining to systems operation and develops end user guidelines.
  • Co-ordinate with other teams for system upgrades and maintenance.
  • Diagnose issues with various hardware components, pc’s, printers, copy fax, mobile devices, network components including network activity.
  • Implement repairs or replace as needed.
  • Remotely connect to home use computers and diagnose software or hardware issues.
  • Implement repair, reinstallation, or replace equipment or software as needed.
  • Coordinate work with construction and building services to relocate users to new workstations.
  • Including moving and setting up assigned equipment.
  • Make appropriate Active Directory policies and DNS/IP configuration for network printers.
  • Dispose of old equipment per company policy provided by State, Federal, and Company with regard to patient information regulations.
Executive Administrative Assistant, 12/2013 to 05/2015
Assured PartnersCreve Coeur, MO,

Organize agendas, calendars, and schedule meetings for Executive directors, directors and managers within supply chain.

  • Manage events within supply chain department.
  • Coordinate with other departments as needed.
  • Record meeting minutes, and participation of various meetings within supply chain and other departments.
  • Established a SharePoint site for Value Analysis department within Supply chain department.
  • Assist in development processes for supply chain department within hospital system.
  • Maintain and support vendor relationship for regional clinics and hospitals. Ensure compliance with company policies.
Office Coordinator, 05/2007 to 05/2009
Kids Care Home HealthFrisco, TX,
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Configure computers and equipment for clients
  • Train clients in Microsoft Office 2007
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
Billing Supervisor, 07/2002 to 05/2007
Magnum CompaniesCity, STATE,

Generated and submitted invoices based upon established accounts receivable schedules and terms.Manage accounts for credit issues and resolve unpaid invoices.

  • Review accounts for potential business growth.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Developed imaging process for all paperwork processed to electronically capture it.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Associate of Arts: , Expected in 05/2011
Minnesota State Community & Technical College - Moorhead,
Associate of Science: Computer Programming, Expected in
Northwest Technical College - Moorhead, MN,

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Resume Overview

School Attended
  • Minnesota State Community & Technical College
  • Northwest Technical College
Job Titles Held:
  • Personal Systems Specialist
  • Executive Administrative Assistant
  • Office Coordinator
  • Billing Supervisor
  • Associate of Arts
  • Associate of Science