Performance Support Specialist Resume Example

• Assists patients in achieving the best possible health outcome by facilitating access to American Cancer Society patient programs as well as community resources to assist with cancer-related needs such as transportation, lodging, and support.
• Develops and maintains strong working relationships with field staff, volunteers, vendors and health care systems.


• Conducts needs assessments.

• Helps patients complete treatment protocol by removing barriers to care and connecting to appropriate transportation, lodging and other resources.

• Systematically researches options and provides patients, caregivers and families with information regarding ACS programs and services, and other local and national cancer-related resources using approved data sources.

• Coordinates ACS transportation, lodging and support programs.

• Provides courteous, timely and professional service to all internal and external customers/constituents, including patients, survivors, caregivers, health care professionals, volunteers and field staff partners.

• Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs.

• Escalates complex issues to the appropriate knowledgeable resource.

• Meets established quality and productivity goals for individuals and the Patient Service Center.

• Adheres to all American Cancer Society privacy and confidentiality requirements.

• Supports and collaborates with team members to achieve goals and outcomes related to the American Cancer Society Mission and Nationwide Priorities.


• Offer encouragement and support on a daily basis to clients who struggle with mental illness and are recently released from the courts.
• Assist in the creation of documents for Community Directors in various departments such as Flex & Housing
Dollars, Service Record Documents, Mental Health Provider Assessments, Client Treatment Goals & Annual County Audits.
• Utilize extensive knowledge of computer software in order to provide daily program file maintenance and update marketing and publicity.
• Manage & Assist Psychiatrists with appointments, Medication Logs, Service Records, Prescriptions, and patient's personal files.
• Responsible for providing organizational and functioning support in the development and performance of events for Community Outreach (Recovery Rally, Family Action Night, Baseball Game Outings, Narcotics Anonymous Convention).

• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.