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Peer Advisor / Premier Support Representative Resume Example

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PEER ADVISOR / PREMIER SUPPORT REPRESENTATIVE
Professional Summary

Customer-oriented Peer Advisor successful at troubleshooting and handling customer support issues in a timely manner.Organized and goal-oriented with six years of progressive experience leading a rapid promotion with well-respected call centers. Recognized for developing a reputation for leadership due to excellent relationships with employees and willingness to lead by example.

Work History
Peer Advisor / Premier Support Representative07/2014 to Current
U.S. Physical Therapy – Bismarck , ND
  • Provide supervision for absent supervisor of a team of 15-18 agents.
  • Establish consistent professional development of agents and leads.
  • Promptly respond to 25-35 chats daily, providing technical support to wireless connected devices.
  • Supported PCs, mobile devices, routers, modems, and printers.
  • Assisted customers with LAN & VPN/ Remote Connectivity, and TCP/IP.
  • Build and maintained successful relationship with clients and customers.
  • Managed call flow and responded to technical support needs of customers.
  • Researched, troubleshot and resolved complex problems independently.
  • Described solutions to customers accurately and persuasively.
  • Used ticketing systems to manage and process actions taken.
PATIENT CARE ADVOCATE04/2013 to 07/2014
University Of Florida – Gainesville , FL
  • Handle inbound and outbound member, provider and physician calls.
  • Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines and schedule shipments for specialty medication.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
TELEPHONE INTERVIEWER11/2011 to 05/2013
Market Strategies International – City , STATE
  • Handle outbound calls to customers to conduct market research surveys and record results while listening to respondent's answers about Market Strategies client's products or services.
  • Managed high call volume with tact and professionalism.
Skills
  • Skilled in call center operations
  • Customer interface expertise
  • Customer interface expertisee
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Multi-line phone operation proficiency
Education
High School Diploma: 2010Lee Senior High School- City, State
Some College: Business AdminstrationTennessee State University- City, State
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Resume Strength
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Resume Overview

School Attended

  • Lee Senior High School
  • Tennessee State University

Job Titles Held:

  • Peer Advisor / Premier Support Representative
  • PATIENT CARE ADVOCATE
  • TELEPHONE INTERVIEWER

Degrees

  • High School Diploma : 2010
    Some College : Business Adminstration

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