Peer Advisor / Premier Support Representative Resume Example Asurion

PEER ADVISOR / PREMIER SUPPORT REPRESENTATIVE

Professional Summary

Customer-oriented Peer Advisor successful at troubleshooting and handling customer support issues in a timely manner.Organized and goal-oriented with six years of progressive experience leading a rapid promotion with well-respected call centers. Recognized for developing a reputation for leadership due to excellent relationships with employees and willingness to lead by example.

Work History

Peer Advisor / Premier Support Representative07/2014 to Current
Asurion – Nashville, Tennessee, United States

Provide supervision for absent supervisor of a team of 15-18 agents.

Establish consistent professional development of agents and leads.
Promptly respond to 25-35 chats daily, providing technical support to wireless connected devices.
Supported PCs, mobile devices, routers, modems, and printers.
Assisted customers with LAN & VPN/ Remote Connectivity, and TCP/IP.
Build and maintained successful relationship with clients and customers.
Managed call flow and responded to technical support needs of customers.
Researched, troubleshot and resolved complex problems independently.
Described solutions to customers accurately and persuasively.
Used ticketing systems to manage and process actions taken.

PATIENT CARE ADVOCATE04/2013 to 07/2014
Accredo Pharmacy – Nashville, TN

Handle inbound and outbound member, provider and physician calls.
Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines and schedule shipments for specialty medication.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.

TELEPHONE INTERVIEWER11/2011 to 05/2013
Market Strategies International – Nashville, Tennessee, United States

Handle outbound calls to customers to conduct market research surveys and record results while listening to respondent's answers about Market Strategies client's products or services.
Managed high call volume with tact and professionalism.

Skills

Skilled in call center operations
Customer interface expertise
Customer interface expertisee
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Multi-line phone operation proficiency

Education

High School Diploma: 2010Lee Senior High School- Marianna, AR

Some College: Business AdminstrationTennessee State University- Nashville, TN

Resume Overview

Companies Worked For:

Asurion
Accredo Pharmacy
Market Strategies International

School Attended

Lee Senior High School
Tennessee State University

Job Titles Held:

Peer Advisor / Premier Support Representative
PATIENT CARE ADVOCATE
TELEPHONE INTERVIEWER

Degrees

High School Diploma : 2010
Some College : Business Adminstration

Peer Advisor / Premier Support Representative Resume Example

Resume Score: 80%

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