Peer Advisor / Premier Support Representative Resume Example
Customer-oriented Peer Advisor successful at troubleshooting and handling customer support issues in a timely manner.Organized and goal-oriented with six years of progressive experience leading a rapid promotion with well-respected call centers. Recognized for developing a reputation for leadership due to excellent relationships with employees and willingness to lead by example.
U.S. Physical Therapy – Bismarck , ND
- Provide supervision for absent supervisor of a team of 15-18 agents.
- Establish consistent professional development of agents and leads.
- Promptly respond to 25-35 chats daily, providing technical support to wireless connected devices.
- Supported PCs, mobile devices, routers, modems, and printers.
- Assisted customers with LAN & VPN/ Remote Connectivity, and TCP/IP.
- Build and maintained successful relationship with clients and customers.
- Managed call flow and responded to technical support needs of customers.
- Researched, troubleshot and resolved complex problems independently.
- Described solutions to customers accurately and persuasively.
- Used ticketing systems to manage and process actions taken.
University Of Florida – Gainesville , FL
- Handle inbound and outbound member, provider and physician calls.
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines and schedule shipments for specialty medication.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
Market Strategies International – City , STATE
- Handle outbound calls to customers to conduct market research surveys and record results while listening to respondent's answers about Market Strategies client's products or services.
- Managed high call volume with tact and professionalism.
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Resume Overview
School Attended
- Lee Senior High School
- Tennessee State University
Job Titles Held:
- Peer Advisor / Premier Support Representative
- PATIENT CARE ADVOCATE
- TELEPHONE INTERVIEWER
Degrees
- High School Diploma : 2010
Some College : Business Adminstration
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