patient experience specialist resume example with 3+ years of experience

Jessica Claire
Patient Experience Specialist
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional who's able to be flexible and reliable for any job. High ability to adapt and learn skills fast with a natural ability to connect to people easily.

  • Building Rapport and Credibility
  • Patient Intakes
  • Evaluating Quality of Care
  • Customer Transactions
  • Cash Register Operation
  • Adaptability and Flexibility
  • Stocking and Replenishing
  • Employee Training and Supervision
  • Managing Orders and Deliveries
  • Ingredient and Food Preparation
  • Equipment Troubleshooting and Maintenance
Work History
Patient Experience Specialist , 04/2022 - Current
Mayo Clinic Cable, WI,
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Associate, 07/2021 - 04/2022
New York Life Sacramento, CA,
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $150 or more per shift.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Moved and stocked food products weighing up to 50 pounds.
Head Cashier, 06/2019 - 06/2020
Ollie's Bargain Outlet Slidell, LA,
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
Office Assistant, 06/2018 - 06/2020
Acadia Healthcare Inc. Galax, VA,
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Verified accuracy of business records by consistently updating customer information.
  • Clean, fixed, or ran errands that other associates had no time to do.
High School Diploma: , Expected in 05/2020
Evanston High School - Evanston, WY,
Status -
Additional Information

I have completed a year and a half of college, moving from Wyoming to Utah and decided to take a break for a year due to the pandemic. I am looking forward to going back to school, but would like to work as well to fill my free time.

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Resume Overview

School Attended

  • Evanston High School

Job Titles Held:

  • Patient Experience Specialist
  • Associate
  • Head Cashier
  • Office Assistant


  • High School Diploma

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