Patient Care Coordinator Resume Example
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PATIENT CARE COORDINATOR
Professional Summary
Driven and compassionate healthcare professional with 10 years hands-on experience in fast-paced clinical and administrative environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
Associate of Arts: Industrial / Organizational PsychologyApril 2015University of PhoenixCity, State
Industrial / Organizational Psychology
Coursework in Psychology, Data Collection and Analysis, Professional Writing and Communication, Research Methods
Bachelor of Science: Industrial/Organizational Psychology2018University of PhoenixCity, State
Coursework in Health Services
Coursework in Research and Analysis
3 credits: Anthropology2009Houston Community CollegeCity, State
4.0 GPA
Coursework in Cultural Studies
High School Diploma: Science and MathJune of 1997Windfern High SchoolCity, State
Coursework in AP Physics, AP Chemistry, AP Biology, AP Algebra
4.0 GPA
Skill Highlights
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Personal Information
- Place of Birth: Portland, OR
- Date of Birth: 3rd of June, 1978
- Sex: Female
- Status: Married with 3 children (ages 20, 18, & 15)
- Hobbies: Independent studies and teaching children
Professional Experience
Patient Care Coordinator09/2014 to CurrentPhoenix Home Care And HospiceFordland , MO
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
- Evaluated patient care procedural changes for effectiveness.
- Assisted in the creation of annual goals, objectives and budget and made recommendations to reduce costs.
- Served as liaison between management, clinical staff and patients.
- Directed the installation of improved work methods and procedures to achieve clinic objectives.
- Coordinated with other health disciplines and organizations in patient care.
- Ensured the accuracy of patient information and records.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations including HIPAA and CMS guidelines.
- Monitored the clinical staffs to ensure that patient needs were met and clinic was properly maintained.
- Diligently monitored the QA (Quality Assurance) program to improve clinician performance and maintain high standards of patient care.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Established and maintained positive relationships with insurance companies, patients and their families, other area health care providers, physicians and community at large.
- Aided in the development and management of budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Observed strict confidentiality and safeguarded all patient-related information.
- Provided administrative and clinical support to the nursing staff
- Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
- Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
- Assisted in the supervision and evaluation of the activities of medical, nursing, and clerical personnel.
- Established professional and caring rapport with patients
Office Admnistrator02/2013 to 08/2014Phoenix Home Care And HospiceGrain Valley , MO
- Carefully selected, developed and retained qualified staff, as well as trained 2 new staff members.
- Evaluated patient care procedural changes for effectiveness.
- Created annual goals, objectives and budget and made recommendations to reduce costs.
- Administered, directed and coordinated the activities of the agency.
- Served as liaison between management, clinical staff and the community.
- Expertly planned, coordinated, organized and directed all operations of the agency.
- Directed the installation of improved work methods and procedures to achieve agency objectives.
- Cooperated with other health related agencies and organizations in patient care.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Sourced and implemented new performance appraisal process.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Monitored the nursing and operation of support departments to ensure that patient needs were met and agency was properly maintained.
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
- Organized and led weekly personnel meetings with 10 team members.
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
- Planned, organized, supervised and provided assignments for nursing and office staff.
- Reviewed and approved time cards for processing by payroll department.
- Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
- Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
- Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.
- Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
- Monitored infection control procedures to ensure facility-wide health and safety.
- Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
- Conducted probationary and annual performance evaluations of all patient providers and office staff.
- Analyzed facility activities and data to properly assess risk management and improve services.
Patient Care Coordinator06/2006 to 02/2013Complete Cardiac Care, Inc.City , STATE
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Recorded and filed patient data and medical records.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate information.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Strictly followed all federal and state guidelines for release of information.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Arranged and assisted with hospital admissions.
Maintained an organized logging system for tracking test results.
Scheduled procedures in conjunction with procedural coordinator.
Prepared prescription refill requests on behalf of the physician.
Retrieved physician correspondence from dictation service and made edits when necessary.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Scheduled radiology exams for patients.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Carefully coded disease and injury diagnoses, acuity of care and procedures in a clinic setting.
Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Analyzed and interpreted patient medical and diagnostic/procedural records to determine billable services.
Confirmed patient information, collected copays and verified insurance.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Posted charges, payments and adjustments.
Developed patient care plans, including assessments, evaluations, and diagnoses.
Supported patients with customized patient teaching tools.
Ensured efficacy of treatments through monitoring of treatment regimens.
Frequently commended for maintaining the safety, respect and dignity of patients.
Coordinated with doctors and registered nurses to develop care plans for patients.
Organized, updated and maintained over 200 patient charts.
Recorded patients' medical history, vital statistics and test results in medical records.
Acted as patient advocate and implemented total patient care as part of a clinical team covering 25-35 high acuity patients per shift.
Educated patients about their treatments.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Skills
Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy patient care
Detail-oriented
Effectively interacts with patients and families
Medical terminology
Charting and record keeping
Time management
Additional Information
I am a motivational and inspirational mother who has implemented successful covert mental health plans of care to my 3 treatment resistant children who suffer from various mental illnesses. My personality reflects my disciplined work ethic, ability to encourage and lead, as well as develop effective and productive teams to achieve any goal. I enjoy structure, guidelines, and adherence to quality standards; although my specialty is adaptability.
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Resume Overview
School Attended
- University of Phoenix
- Houston Community College
- Windfern High School
Job Titles Held:
- Patient Care Coordinator
- Office Admnistrator
Degrees
- Associate of Arts : Industrial / Organizational Psychology April 2015
Bachelor of Science : Industrial/Organizational Psychology 2018
3 credits : Anthropology 2009
High School Diploma : Science and Math June of 1997
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