Passport Technician resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Task oriented employee with years of relevant experience to offer. A self-driven individual who works collaboratively in a team environment to provide exceptional results.
02/2016 to Current
Passport Technician Consolidated Supply Co. North Plains, OR,
  • Receive and examine passport applications for completeness. Review supporting documents to ensure all materials are for processing. Examine evidence of citizenship submitted with the application to establish its authenticity and adequacy. Provide front desk reception duties such as screening phone calls, receiving and directing visitors. Collect required fees and balance cash receipts. Assist the Business and Finance department with assigned adhoc administrative tasks and special projects.
05/2014 to 07/2015
Administrative Assistant Ascension Health Wilmette, IL,
  • Assistant to the Executive Pastor of Discipleship heavily involved in national and global partner ministries. Provided day to day office administration. Produced researched and analyzed reports, meeting and travel agendas, drafted letters and email communications, created study curriculums for classes and conferences. Extensive travel arrangements and logistics for several Pastors, Directors and Elders including traveling speakers. Monitored budget, generated expense reports, reimbursements and purchase orders. Maintained executive calendar, scheduled meetings including appointments and conference calls. Event planning and coordinating; executed all aspects of several onsite and offsite events, serving as a liaison through event planning process, internally communicate all event details to other departments, coordinated with vendors and managed delivery and setup timelines, managed event staff as their event day direct report, troubleshoot on event group and monitoring situations with quick thinking and problem solving, assisted in the continual development for efficient planning strategies.  
    08/2010 to 04/2014
    Food Services Department Secretary Marysville School District City, STATE,
    • Provided customer service to staff, students and parents to resolve conflict and disseminate information. Provided reception duties such as answering multiple phone lines, meet, greet and direct visitors. Attended and/or scheduled meetings and trainings. Travel arrangements as required for several Food Services Managers and staff. Processed free and reduced applications, analyzed and determined applications eligibility criteria in making decision according to OSPI rules and regulations. Performed required annual audits on applications received and other department processes. Produced necessary reports for various departments. Trained and supervised office support and food service workers including Managers. Explained documents and requirements and answered procedural questions. Collected food service personnel time-sheets, review online record keeping for accuracy. Coordinated with staff and outside agencies/vendors to ensure district and/or student’s needs are met. Generated reports and other required information for monthly and yearly state claim purposes. Maintained department website via Google web service. Input various data into computer systems to meet district, state, and federal regulations. Sort and distribute mail (internal and external), Ordered office and kitchen supplies.
    02/2011 to 05/2012
    Accounts Receivable Assistant Matheus Lumber Company City, STATE,
    • Receive and apply payments to appropriate accounts. Process credit applications and new account client set-up. Prepare all types of job/project lien releases Reconciliation of complex ordering and invoicing activities. End of month closing procedure. Develop and maintain key A/R and cash collection metrics.
    06/2007 to 02/2010
    Membership & Billing Analyst Premera Blue Cross City, STATE,
    • Validated appropriate accounts receivable by conducting detailed reconciliation and audits of group premium. Answered eligibility determination on Medical, Vision and COBRA benefits. Assigned to over forty school districts of the Washington Education Association - small to large employee based group. Managed workloads and coordinated own day to day schedule. Educated membership and billing processes including benefits contract interpretation.           Researched and resolved enrollment eligibility discrepancies. Analyzed enrollment status and apply contract provisions varying scenarios. Maintained enrollment and eligibility updates. Processed benefit applications.
    Education and Training
    Expected in
    Associate of Applied Science: General Studies
    Edmonds Community College - Edmonds, WA
    Expected Graduation of March 2018
    Accounts Receivable, Administrative Assistant, Benefits Administration, Billing, Budget, Cash Receipts, Credit, Customer Service, Data Entry, Delivery, Detail Oriented, Event Planning, Expense Reports, Instructor, Interpretation, Invoicing, letters, Managing, Marketing, Office Administration, Ordering office supplies, Personnel, Problem Solving, Processes, Quick, Receiving, Reception, Research, Supervisory Skills, Phone, Travel Arrangements, Troubleshoot, Vision

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    Resume Overview

    School Attended

    • Edmonds Community College

    Job Titles Held:

    • Passport Technician
    • Administrative Assistant
    • Food Services Department Secretary
    • Accounts Receivable Assistant
    • Membership & Billing Analyst


    • Associate of Applied Science

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