Motivated professional skilled at building strong working relationships with fellow staff, supervisors, and upper management. I enjoy working with and for the public by providing exceptional customer service and leading teams towards my organizations overall long and short term goals.
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Review passport applications and apply basic guidelines per federal regulations and related laws of adjudication. Use multiple databases for determining eligibility for issuance through citizenship and identification standards.
Maintained HR confidentiality in regards to state employee files.
Track, and update information regarding pending personnel appeals and request for informal settlement, and draft official Board correspondence, hearing notices, meeting agendas, and administrative orders. Coordinated Board members' schedules, assessed availability of participants, and manged the overall calendar of appeals to facilitate the timely hearing of cases filed. Responded to requests for information from agency, personnel, employee representatives and interested members of the public regarding appeal rules, policies, and procedures. Efficient in the State's Administrative Rules, RSA's, PAB rules, ADA, FLSA, and FMLA.
Maintained and updated accurate records of daily operation financial transactions such as travel, inventory, payroll, maintenance and repair charges the department accrued. Calculated and processed bills, including balancing and auditing invoices, cash reports, and payment vouchers. Calculated and reconciled employee leave balances. Compiled financial statements and reports. Assisted with transfer of funds to meet the needs of special projects, computed and made payments for health, dental, and retirement plans. Expedited delinquent account receivables.
Permed a variety of clerical duties that included filing, data entry, as well as answering and routing calls to the appropriate personnel. Informed citizens of services rendered by the Department as well as other state agencies. Interviewed the public to obtain needed information to be able to better assist them in their needs. Demonstrated and maintained a positive customer service focus and represented the Department as influential agency with a caring and attentive attitude.
Assisted Store Manager and Assistant Manager in daily operations. Maintained sales and merchandising objectives. Led team members on daily work assignments and assisted customers with purchase inquiries.
Promoted team work between restaurant staff. Worked directly with owners on daily tasks. Led teams in on and off-site catering events, assisted with account payables as well as receivables, performed opening and closing procedures including bank deposits as well as general office duties. Mediated personnel issues and acted as liaison between staff and management. Facilitated employee reviews, hiring, training, and scheduling needs.
Leadership of Public and Non-Profit Organizations
Business Management minor Human Resources
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