Passport Clerk Resume Example Us Postal Service

PASSPORT CLERK

Professional Summary

Motivated professional capable of managing and monitoring eligibility information for members and groups. Confident Passport Agent committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.

Skills

Report preparation
Appeals processing
Data verification
Organized
Data collection and analysis
Quality assurance controls
POS systems operations
Employee management
Regulatory filings and compliance
Scheduling
Invoicing and shipping documentation
Reporting

Schedule coordination
Passport regulations
Mail preparation and sorting
Effective communication
Data inputting
Forms completion
Keypunch equipment
Federal guideline proficiency
Post office operations
Mailing restriction expertise
Handling and sorting mail
Document reveiw

Work History

Passport Clerk, 03/2017 to Current
Us Postal Service – Fort Bragg, NC

Confirmed information from licenses and citizenship documents and questioning details with applicants.
Worked with Department of State/Passports to resolve application problems, improve operations and provide exceptional customer service.
Represented company at public service events and client registration.
Improved quality processes for increased efficiency and effectiveness.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Converted community contacts into potential clients through networking, consistency and credibility.
Managed and archived quality documentation and participated in internal and external quality audits.
Developed and executed plans to monitor standard process adherence.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Determined and recommended methods to address improvement opportunities.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Collaborated with Passport Office to identify ways to improve services for clients.
Investigated and resolved customer complaints to foster satisfaction.
Recorded data and kept communication log on basis for supervisors and other support staff, encouraging smooth transitions when on leave.

T7/Head Office Clerk, 03/2007 to 03/2017
Us Postal Service – Fayetteville, NC

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Checked order details against account information to minimize errors and unnecessary delays.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Described and explained details about over 10 postal mailing options to inform customers and guide purchasing decisions.
Helped 3-4 customers every 10 minutes by approaching conversations with positive attitude and accurate information.
Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
Kept front check out area clean and organized for efficient service.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Issued receipts and processed refunds, credits, or exchanges.
Generated management reports daily for use in key decision making.
Processed payments and returns with accuracy and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.

Encoding Specialist, 08/1995 to 03/2007
Us Postal Service – Fayetteville, NC

Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Evaluated source documents to locate information needed for each data entry field.
Performed more than 8 hourly 10-key actions while maintaining 100% error rate.
Scanned documents and saved in database to keep records of essential organizational information.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

High School Diploma: 06/1985
Western Harnett High School - Lillington, NC

Business AdministrationCentral Carolina Technical College - Sanford, NC

Certifications

Certificate of Appreciation/Bureau of Consular Affairs, Passport Services- 2017

Certificate/Passport Application Acceptance Program-2018, 2019

Resume Overview

Companies Worked For:

Us Postal Service

School Attended

Western Harnett High School
Central Carolina Technical College

Job Titles Held:

Passport Clerk
T7/Head Office Clerk
Encoding Specialist

Degrees

High School Diploma : 06/1985
Business Administration

Passport Clerk Resume Example

Resume Score: 80%

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