passport acceptance agent library guide ii resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Results- focused Customer Service/Business Planning professional An enthusiastic, talented, decisive resource. Proficient in handling confidential information adhering to protocols. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Seeking employment based in Panama City Beach, Fla. Ready to get started working in person or remotely.
Skills
Relationship builder and solution products and services advocate
Business Management skills with ambition and desire to succeed
Working collaboratively cross internal and external stakeholder teams
Team management leading with a friendly, positive attitude
Experience
06/2010 to CurrentPassport Acceptance Agent, Library Guide IIFidelity National Information Services | Quincy, MA,
Processed US Federal Passport Application: Federal Certified Passport Acceptance Agent responsible for passport application processing-validating accuracy of application, legitimacy of supporting documentation, accepting processing fees, administering oaths, handling highly confidential information in adherence to federal, county, state and local guidelines.
Library Patron Service: Library Technical Guide II, with ten plus years committed to delivering excellent customer service assisting customers (reference, technical, product & service, micro-payments) face to face /in lobby/circulation/reference desk, self-serve kiosks/ drive-through window and community outreach events.
Operational: Material Management Associate handling all aspects of inventory.
Idea generator: Recommending process and merchandising improvements to management.
Ready Resource: Trained Emergency Response Resource in case of county natural disasters deployed as needed in assigned roles to serve community needs for safety.
Supplement Tampa, Fl jobs to library income:
Hillsborough County Election Board/Poll Worker serving in various roles.
Clerk in charge of the overall management of the tasks, activities and poll workers in the polling place.
(ensured order was maintained, policies and procedures followed, and the election team performed its duties correctly on Election Day.
In the event the Clerk is unable to perform his or her duties.
Used an electronic poll book to verify voter information and communicated with the Supervisor of Elections Office to resolve voter eligibility issues.
Inspector set up and maintained our electronic poll books used for voter check-in (DS200 ballot scanners/tabulators).
Deputy maintained order outside the polling place, assists in marking the no solicitation zone, ensured compliance with the no solicitation zone, and ensured the polling room was accessible to all voters
2010 US Census, Tampa Florida Enumerator:
Field Census Taker: I had federal Background check/finger printed clearance/tested and certified.
Handled highly confidential information with strict adherence to protocols.
Managed time in outdoor door to door customer interaction.
Managed with respect for customers time, inquiries and data integrity
Amscot Financial Services Tax Division:
Certified to process tax returns for consumers and small business.
Processed primarily Federal Income tax returns with some state forms from previous years from other states for clients that had moved to Florida.
Treated information with respect, integrity, validating all information in accordance with tax law.
Managed high-value existing and new complex business to consumer strategic
partnerships to deliver on sales and service objectives.
Maximized corporate revenue leading account teams to deliver excellent customer
service.
Coached a direct report sales and service account team to meet and exceed
Individual client/company sales objectives.
Offered data-driven recommendations to clients meet their product and service
needs aligned with overall company strategies.
Prioritized process improvement initiatives to meet revenue objectives for.
09/2004 to 04/2008Director Sales Support & Strategic AlliancesIDT Corporation | City, STATE,
Reviewed details of strategic partnerships agreements, requests for proposals, retail and government contracts for new strategic partnerships and upselling existing clients.
Provided oversight on compliance, terms and conditions and financial elements to initiate legal and binding relationships.
Prepared written responses to Request for Information (RFI) and Requests for Proposal (RFP).
Established and maintained executive/client relationships for strategic alliances.
Directed and coached sales support and account management team setting individual and team objectives aligned corporate objectives.
Consultant following company downsizing to bring in owned and operated inventory warehouse and delivery operation.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
Hired and motivated high-performing sales team
Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
06/1999 to 01/2002Director Sales Support ECommerce SportsUSA Interactive | City, STATE,
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Operated with high integrity, built trust and earned sustained credibility internal.
Secured integrity of Client deliverables tied to contractual terms and conditions for launching ecommerce sales platforms and service levels for customer support.
Coached direct report account team, call centers partners, outside vendors and data systems teams to provide lockstep delivery of contract specifications for products, service ecommerce delivery AT&aT Corporate-Manager Business Planning/Strategic Alliances/ Marketing, Basking Ridge, New Jersey March 1983-0ctober 1998.
Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Created presentation materials for sales, customer relations, and management purposes.
Traveled with clients to assess operational set up for ecommerce sales and service success..
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
01/1984 to 10/1998Manager of Business DevelopmentAT&T | City, STATE,
Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions. Team leader for process improvements.
Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Team Led Business Planning to develop Consumer Business Unit setting benchmarks to meet business goals by supporting strategic planning initiatives for applications.
Worked with cross-industry partners to develop plans to deliver bundled offers of services for the consumer.
Education and Training
Expected in 2021 to to | Hillsborough County Library Services, Tampa, FloridaGPA: Proprietary Systems, Security /Cyber-Security, Workflow processes, Merchandising,
Material Management, Emergency Response/Active Shooter, Customer Service
Expected in 2019 to to Certified Tax Preparer (Federal, State, local residential and business) — | , Tampa, FloridaGPA: US Census trained, background checked
Expected in 2010 to to | , , GPA:
Expected in 1998 to to | AT&T Sch, Tampa, FloridaGPA:
(On Malcom Baldridge Team to secure fortune 100 Best in Class Service led sub team on process improvement of calling card delivery) Hillsborough County Election Board training serving as Deputy, Registrar, Clerk of Poll
Expected in 1983 to to Graduate | Behavioral ScienceAT&T School of Business, , GPA:
Expected in 1979 to to Bachelor of Science Degree | Behavioral Sciences, statisticsUniversity of Houston —Clear, UTMB Galveston, Houston, TexasGPA:
Activities and Honors
Elder in Presbyterian Church USA,2011-2021
o Volunteer Operations Manager for Community Food Bank, 2010-2021
o Board Member Hillsborough County Human Relations Board, 2019 2020
Confidential
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Resume Overview
School Attended
Hillsborough County Library Services
AT&T Sch
AT&T School of Business
University of Houston —Clear, UTMB Galveston
Job Titles Held:
Passport Acceptance Agent, Library Guide II
Director Sales Support
Director Sales Support & Strategic Alliances
Director Sales Support ECommerce Sports
Manager of Business Development
Degrees
Certified Tax Preparer (Federal, State, local residential and business) —