Passenger Service Supervisor Air Canada Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

  • Passenger services
  • Client-focused service
  • Wireless service expert
  • Technical support services
  • Passenger documentation
  • Customer service experience
07/2014 to 05/2020 PASSENGER SERVICE SUPERVISOR-AIR CANADA Erickson Living | Palm Beach Gardens, FL,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Managed gate, ramp and cabin services for each flight.
  • Kept a close eye on security concerns and adhered to all related requirements.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Oversaw employee work schedules and delegated daily assignments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
04/2012 to 06/2013 Sales Associate Newcrestimage | Tyler, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
08/2007 to 10/2011 Laundry Attendant Upper Chesapeake Health | Havre De Grace, MD,
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Applied specific treatments to handle different types of stains.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Improved operations by working with team members and customers to find workable solutions.
to Medical Assistant MARIA C. ADOLFO MD. | City, STATE,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
Education and Training
Expected in 03/2010 Associate of Applied Science | PIMA MEDICAL INSTITUTE, LAS VEGAS, GPA:
Expected in 03/2006 High School Diploma | NORTHWESTERN UNIVERSITY, PHILIPPINES, GPA:

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Job Titles Held:
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  • Laundry Attendant
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  • Associate of Applied Science
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