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passenger service supervisor resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Skills
  • Political Knowledge
  • Staff Training
  • Performance Evaluations
  • Maintaining Clean Work Areas
  • One Call Resolution
  • Time Management
  • Verbal and Written Communication
  • Customer Implementation
  • Report Preparation and Analysis
  • Office Management
Work History
Passenger Service Supervisor, 03/2020 - Current
Command Security Corp Rincon, GA,
  • Managed team member schedules and work assignments
  • Monitored security and maintained operational protocols
  • Oversaw ticketing, gate, and ramp services
  • Escorted handicapped passengers from the terminal to aircraft
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries
  • Tagged baggage and routed to the appropriate location for loading and screening
  • Checked in luggage and confirmed all carry-on items met federal guidelines
  • Upheld neat, clean, and serviceable crew room and airport standby room to present a pleasant atmosphere,
  • Championed safety, customer experience, and associate programs to foster well-being and achieve corporate compliance
  • Created, managed, and delivered meaningful recognition and individual rewards to boost morale
  • Partnered with the flight department to meet inflight and station operational obligations
  • Processed information quickly to take immediate action during unexpected or serious situations
  • Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives
  • Maintained and completed administrative records and documents to meet company requirements
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Assistant Catering Manager, 05/2015 - 03/2020
Arizona Country Club Phoenix, AZ,
  • Handled catering scheduling, ordered food, and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
  • Hired and trained both permanent and temporary staff members.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Limited portion sizes and used garnishes to control food costs
  • Integrated service and team management strategies to boost business profits
  • Secured new clients and accounts by analyzing and catering products to specific needs
  • Met with clients to outline desired goals and prepared quotes for overall catering costs
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Designed catering packages to increase sales and customer experience
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the bank
  • Worked with chefs to plan menus according to client needs and budgets
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and upselling food and beverages
  • Promoted catering packages with the most profitable outcomes without sacrificing client desires
  • Motivated staff to perform at peak efficiency and quality
  • Oversaw food preparation and monitored safety protocols
  • Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 100 % accuracy
  • Purchased food and cultivated strong vendor relationships
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations
  • Set schedules for [Number] staff by planning and designating shifts and hours
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs
  • Hired and trained both permanent and temporary staff members
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
  • Handled catering scheduling, ordered food and planned events
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Handled payment collection and payroll of [Number] employees
  • Promoted catering packages with most profitable outcomes without sacrificing client desires
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Reduced financial inaccuracies by using [Software] system while verifying receipts
  • Developed unique events and special promotions to drive sales
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Maximized quality assurance by completing frequent line checks
  • Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures
  • Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Enhanced sales by promoting [Type] products and assisting with creative menu selections
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Night Audit Supervisor, 03/2009 - 03/2015
Hei Hotels & Resorts La Jolla, CA,
  • Acted as manager on duty during overnight shift money times per week.
  • Coordinated audit tasks among night shift team members to cover front desk operations.
  • Received and transferred incoming phone calls via switchboard.
  • Monitored shift logs for notable hotel operations information and reported findings to leadership.
  • Provided on-site training and regular performance evaluations to supporting staff member skill growth.
  • Directed inventory management, account charges, and bank counting.
  • Handled all duties and tasks for the. night manager and concierge during busy periods to maintain front desk efficiency.
  • Reconciled staff time cards with payroll reports to achieve accurate compensation.
  • Coordinated audit tasks among night shift team members to cover front desk operations
  • Generated daily reports to keep leadership informed about arrivals, departures, and overall occupancy
  • Provided on-site training and regular performance evaluations to support 15 staff member skill growth
  • Monitored shift logs for notable hotel operations information and reported findings to leadership
  • Reconciled staff time cards with payroll reports to achieve accurate compensation
  • Received and transferred incoming phone calls via switchboard
  • Conducted check-in procedures for 100 guests every shift using ADA
  • Acted as manager on duty during the overnight shift 3 times per week
  • Conducted check-in procedures for 150 guests every shift using ADA
  • Acted as manager on duty during the overnight shift 3 times per week
  • Generated daily reports to keep leadership informed about arrivals, departures, and overall occupancy
  • Closed daily accounts and submitted statements to leadership for ongoing financial reporting
  • Kept accounts in balance and ran daily reports to verify totals
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors
  • Updated customer accounts with add-on room charges, minibar use, and room service bills
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Verified deposits, rectified discrepancies, and processed end-of-day paperwork using ADA with 100% accuracy
  • Entered figures using a 10-key calculator to compute data quickly
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Handled all duties and tasks for the night manager and concierge during busy periods to maintain front desk efficiency
  • Collaborated with team members to handle guest requirements from check-in through check-out
Education
GED: , Expected in 06/1998
-
Law School - Cairo Egypt ,
GPA:
Status -

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Resume Overview

School Attended

  • Law School

Job Titles Held:

  • Passenger Service Supervisor
  • Assistant Catering Manager
  • Night Audit Supervisor

Degrees

  • GED

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