Dynamic Passenger Service Agent (Red Coat) seeking a new challenge and opportunity for professional growth and advancement. Brings knowledge of airport operations and willingness to work a flexible schedule.
Received several thank you letters from passengers regarding professionalism and superior customer service. Received several gaining altitude accolades from fellow Red Coats and Performance Leaders. Increased airline revenue from checked bag charges by monitoring passengers' baggage size during check-in. Promoted to Passenger Service Agent after 3 years of employment.
Successfully implemented Mentor Program at LaGuardia.
Contributing to the success and growth of LaGuardia.Playing an intricate role in the development of Delta Air Lines newest hub. Promoting positive working relationships with our most high valued customers. Ensuring metrics are met daily. Ensuring agents remain up to date with trainings, and provide coaching to all agents.
Successfully running Real Time Staff Manager program. Creating dispatcher schedules, plotting agents for their daily task, training Red Coats, work directly with Department Manager and Performance Leaders identifying problems and finding solutions. Created a frequently asked question hand guide for all agents to reference on DeltaNet's LGA Portal Page.
Worked with Delta's most high valued customers at Sky Priority check in.
Operated full cabin management systems, including SNAPP, DLTerm and Cornerstone. Determined flight close-out times and completed and verified flight forms. Checked baggage and collected baggage charges.Processed reservations, coordinated stand-bys and monitored cabin availability.Tagged checked baggage with appropriate destination with a 100% accuracy rate.
Protected the traveling public from potentially harmful items being brought on board aircraft. Performed full body pat downs, physically searched bags. Remained compliant with FAA policies.
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