, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Proficient airport services professional with Ten years' experience in the industry. Strong interpersonal, multitasking and prioritization skills with a hardworking and flexible mentality. Analytical and critical thinker with a detail-oriented nature.
Skills
Flight Plan Coordination
Flight Crew Coordination
Organizational Skills
Critical Thinking
Flexible Schedule
Computer Skills
Problem Resolution
Experience
Passenger Service Agent/Operations Coordinator, 12/2018 to Current Delta Air Lines, Inc – City, STATE,
Greet customers to guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print, and reissue tickets.
Manage the check-in process, ensuring that customers have the proper travel documentation.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Practices safety-conscious behaviors in all operational processes and procedures.
knowledge in baggage service and lost and found knowledge in world tracer software
Review file challenged by stations regarding the coding of mishandled baggage and work with the stations to help them understand the root cause analysis of the delay
Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Coordinated with internal resources to process passenger information and dispatch flights on time.
Monitored aircrafts and provided flight crews with timely updates to parameter changes.
Created flight briefings and detailed reports.
Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
Worked with customer service agents and aircraft routers to manage scheduling and cancellations.
Determined fuel supply requirements, coordinated with air traffic control and issued safety information and coordination with air traffic control.
Prepared dispatch release documents for flights.
Directed ground crews in loading and unloading of aircraft cargo or baggage.
Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
Coordinated changes to flight itineraries with appropriate air traffic control agencies.
Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
Passenger Service Agent/Operations Coordinator, 01/2018 to 12/2018 Swissport USA/Emirates – City, STATE,
Collected baggage charges and accepted baggage for check-in.
Operated computerized system to handle ticketing and check-ins.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Carried and operated radio or pager to communicate with airport personnel.
Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
Prepared dispatch release documents for flights.
Monitored aircrafts and provided flight crews with timely updates to parameter changes.
Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
Determined fuel supply requirements, coordinated with air traffic control and issued safety information and coordination with air traffic control.
Facilitated positive interaction with flight crews, station managers and HQ through detailed reports and flight briefings.
Cargo Operations Agent/Flight Dispatcher, 01/2011 to 03/2014 Cargo Airport Services/Airfrance – City, STATE,
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
Adhered to company safety procedures, OSHA requirements and DOT regulations.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
Coordinated import and export operations, adhering to tight schedules and deadlines.
Coordinated logistics for pickup and delivery of freight and containers to customers.
Processed and completed invoicing processes for timely and accurate billing of imports.
Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Created flight briefings and detailed reports.
Implemented various strategies involving aircraft routing and crew scheduling to ensure flight safety and success.
Determined fuel supply requirements, coordinated with air traffic control and issued safety information and coordination with air traffic control.
Worked with routing specialists, route managers and service department to optimize routes.
Education
Bachelor of Science: Computer Science , Expected in 06/2010 Mount Zion College - Kerala ,india , GPA:
High School Diploma: , Expected in 03/2006 Bethany Academy - India , GPA:
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