passenger service agent resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated and honest employee with desire to take on new challenges. I am looking for a career in which I can bring my dedication, self-motivation, and loyalty. I have work ethics, adaptability and exceptional interpersonal skills. Willingness to take on added responsibilities to meet team goals.
Skills
Trustworthy
Dependable & Reliable
Efficient and Detail-Oriented
Multitasking and Prioritization
Organizational skills
Critical thinking
Teamwork and Collaboration
Problem Resolution
Experience
Passenger Service Agent, 04/2023 - Current Global Aviation Services – Cleveland, OH,
Operated computerized system to handle ticketing and check-ins.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Greeted passengers and provided boarding instructions.
Collected baggage charges and accepted baggage for check-in.
Kept passengers informed by announcing important information about itineraries, flights and luggage.
Coordinated with internal resources to process passenger information and dispatch flights on time.
Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Managed gate, ramp and cabin services for each flight.
Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Carried and operated radio or pager to communicate with airport personnel.
Animal Caretaker, 2020 - 2022 Indiana State University – Terre Haute, IN,
Provided support services to a shelter with 75+ cats & dogs, delivered emotional comfort and compassionate care to animals suffering from physical abuse, neglect, medical conditions, and anxiety.
Educated potential fosters & pet owners on animal medical history, behavioral issues, and provided recommendations to ensure a healthy home environment.
Communicated to drive adaption.
Ensured safety during supervised walk and exercise activities, administered medication to pets, and compliance with owners feeding specifications.
Maintained clean & organized areas for pets wellbeing.
Set boundaries through disciplinary teaching and treat training.
Reviewed pet records from daily visits and scheduled grooming and veterinary appointments for animals.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Performed a variety of facial techniques and peels to increase, improve, or maintain the healthy and younger skin.
Consulted with clients on beauty care needs and make or share product recommendations.
Answered multi-line phone, returned clients calls and scheduled appointments.
Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
Assisted with operational activities such as inventory control, loss prevention and compliance.
Referred clients to medical personnel for treatment of serious skin problems.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Relaxed clients with facial and body massages, aromatherapy and soothing environments.
Kept detailed records of client preferences, skin and products to provide seamless service.
Built positive client relationships and guided clients through treatments.
Provided information regarding store policies, product manufactures, skin care regimens, aftercare, and popular items to boost sales and increase clientele.
Handled incoming & outgoing telephone calls with an overall customer satisfaction.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Prepared and prioritized calendars and correspondence.
Responded to customer issues to provide immediate resolution and improve retention.
Composed, edited and typed complex memos and reports with job-related software.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Drove customer feedback to deliver information to management for corrective action.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Bartender, 2014 - 2017 Cafe Bleu, Lounge/Bar – City, STATE,
Checked to ensure that customers meet the legal age requirements before serving any alcohol products
Performed a proper alcohol handling, sanitation, safety procedures, and maintained appropriate labeling, rotation of all beverages items.
Interacted verbally with all bar guests creating a friendly and upbeat atmosphere.
Served foods & beverages to the customers.
Promoted upcoming bar events, programs, committees, or projects to designed to improve quality of service and employee productivity.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Trained new employees on drink preparation and upselling techniques.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
Licensed: Esthetics, Expected in 2014 - Marinello School of Beauty - West Hollywood, CA, GPA: Status -
Professionally trained and licensed Esthetician
GED: , Expected in 2006 - Loudoun County Education Center - Reston, VA, GPA: Status -
The General Educational Development
Websites, Portfolios, Profiles
linkedin.com/in/Jessica-Claire
twitter.com/christi69778131
Additional Information
Esthetician License
Valid since 2015 up to present
ACCOMPLISHMENTS
National Animal Care & Control Association - Outstanding Volunteer Service
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