passenger service agent resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Skills
Passenger assistance
Investigating problems
Baggage handling abilities
Issuing tickets
Boarding support
Check-in procedures
Pre-boarding checking
Checking in passengers
Departures management
Customer reservations
Experience
Passenger Service Agent, 12/2022 - Current Global Aviation Services – Eagan, MN,
Operated computerized system to handle ticketing and check-ins.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Greeted passengers and provided boarding instructions.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Kept passengers informed by announcing important information about itineraries, flights and luggage.
Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Collected baggage charges and accepted baggage for check-in.
Keyed passenger information into ticketing reservation system to process boarding passes.
Carried and operated radio or pager to communicate with airport personnel.
Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
Upheld uniform and conduct guidelines to maintain professional appearance.
Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Interpreted identification labels and tags to properly route baggage and cargo.
Childcare Supervisor, 06/2018 - 03/2020 American Psychological Association – Durham, NC,
Assessed, organized and documented youths data to develop an appropriate plan of care
Instructed youths and families regarding diagnosis, treatment plan and preventative care according to individualized health needs
Interacted with family, physicians and other disciplines regarding youths care
Developed and maintained reporting procedures for tracking the effectiveness of various programs
Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately
Evaluated programs to determine necessary equipment and supplies and maintained inventory controls
Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy
Plan and execute social, diversity and training activities to maintain a well trained and cohesive team
Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload
Supervised/Coached 15 staffe on a constant basis and provided an supported work environment
Kept in close contact with support team, educational team and goverment agencies involved with youths case
Provided training and tools for sta ng, when necessary
Reported monthly Deliverables to Acs, OCFS, OPWDD, and DOE
Facilitated weekly Staff meetings
Facilitated Group meetings 5 times a week
Attended classroom / online trainings for position enhancement monthly
Ensured facility and documents were in compliance with program policies and state requirements
Created Staff and Youths schedules weekly
Attended weekly leadership meetings to get feedback and give feedback on strengths and challenges regarding program structure and model
Attended quarterly supervisor’s meetings
Provided a strength based approach for Youths and Staffs
Provided supervisor to Staff monthly
Organized educational trips for Youths while in program
ACS Trainings
Certi cates in:
Motivational interviewing for young girls trainings
Building and Coaching
Competency trainings
Training Certi cates
SCM(Safety Crisis Management)
Suicidal Prevention
LGBQ(Lesbian, Gay , Bisexual and
Queer)
Justice Center/ Madated Reporter
Recommended methods for modifying behavior and encouraging learning experiences.
Maintained current understanding of applicable laws and kept facility in compliance with requirements.
Set up schedules and determined team assignments.
Created lesson, activity and field trip plans.
Managed 18-24 person team of childcare staff.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trained, managed and motivated employees to promote professional skill development.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Youth Specialist, 08/2016 - 06/2018 Archdiocese Of San Antonio – Converse, TX,
Attended treatment team meetings monthly, regarding Youths progress
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