passenger service agent resume example

• Swept and vacuumed carpeted area and floors of aircrafts and collected and discarded trash
• Removed trash from cabins, cockpits, and lavatories during cleanings
• Cleaned and restocked lavatories, returned amenities such as blankets, and cleaned galleys as part of daily assignments.
• Safely used chemicals and other cleaning equipment.
• Cleaned aircraft's cockpit and replaced headsets as instructed.
• Maintained, cleaned and sanitized interior of aircraft.
• Accurately stocked aircraft inventory.
• Verified delivered supplies against requisition paperwork and documented discrepancies.
• Documented completed work with logs of hours, supply use and notable incidents or findings.
• Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
• Equipped cabin following checklist covering food, passenger and crew items.
• Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
• Cleaned, sorted and stored equipment inside aircraft spaces.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Processed cash register transactions by inputting product costs and giving back change
• Returned non-purchased products to shelves and performed general merchandising functions
• Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
• Greeted all customers and provided prompt and friendly service
• Bagged and packaged customer orders and purchases
• Collected payment for customer purchases
• Assisted customers with locating items, answering questions and providing direction and service.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer of $Amount or more per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Greeted over Number patients per day.
• Completed inventory counts and ordered merchandise.
• Reviewed weekly sales ads and monitored price changes.

• Safely used chemicals and other cleaning equipment.
• Cleaned aircraft's cockpit and replaced headsets as instructed.
• Maintained, cleaned and sanitized interior of aircraft.
• Accurately stocked aircraft inventory.
• Verified delivered supplies against requisition paperwork and documented discrepancies.
• Documented completed work with logs of hours, supply use and notable incidents or findings.
• Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
• Equipped cabin following checklist covering food, passenger and crew items.
• Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
• Cleaned, sorted and stored equipment inside aircraft spaces.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

• Safely used chemicals and other cleaning equipment.
• Cleaned aircraft's cockpit and replaced headsets as instructed.
• Maintained, cleaned and sanitized interior of aircraft.
• Accurately stocked aircraft inventory.
• Verified delivered supplies against requisition paperwork and documented discrepancies.
• Documented completed work with logs of hours, supply use and notable incidents or findings.
• Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
• Equipped cabin following checklist covering food, passenger and crew items.
• Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
• Cleaned, sorted and stored equipment inside aircraft spaces.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

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• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Announced flight status updates and information about gate changes over PA system.
• Escorted handicapped passengers from terminal to aircraft.
• Monitored security and maintained operational protocols.
• Hired, trained and motivated employees to provide exceptional passenger care and support.

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• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Announced flight status updates and information about gate changes over PA system.
• Escorted handicapped passengers from terminal to aircraft.
• Hired, trained and motivated employees to provide exceptional passenger care and support.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.