Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
Adheres to customer service procedures
Skilled in call center operations
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Proficient in cash management
Credit card processing
Multi-line phone talent
Strategic sales knowledge
Cash handling and management
Goal-oriented
Positive and friendly
People-oriented
Excellent work ethic
Strong interpersonal skills
Team building expertise
Work History
PARKS AND RECREATION/ CUSTOMER SERVICE REP04/2006
to 04/2015 CITY OF DANIA BEACH – 100 W DANIA BEACH BLVD DANIA BEACH,
FL 33004
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding rentals and pricing.
Asked open-ended questions to assess customer needs.
Greeted customers entering park and facilities to ascertain what each customer wanted or needed.
CUSTOMER SERVICE REPRESENTATIVE04/2015
to 07/2016 ALORICA SUNRISE (TOYOTA FINANCIAL SERVICES) – 14100 NW 4th St, Sunrise,
FL 33324
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Answered a constant flow of customer calls with up to 25+ calls in queue per minute.
OFFICE ADMINISTRATION10/2016
to 01/2017 US SECURITY – 6209 W Commercial Blvd, Tamarac,
FL 33319
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Helped distribute employee notices and mail around the office.
Screened all visitors and directed them to the correct employee or office.
Education
High School Diploma: 2003CONERSTONE CHRISTIAN CORRESPONDENCE -
TOWNSEND,
GEORGIA
