PARKS AND RECREATION/ CUSTOMER SERVICE REP Resume Example
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PARKS AND RECREATION/ CUSTOMER SERVICE REP
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
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Work History
PARKS AND RECREATION/ CUSTOMER SERVICE REP04/2006
to 04/2015
Vca Antech, Inc. – Orange Park , FL
Vca Antech, Inc. – Orange Park , FL
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding rentals and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering park and facilities to ascertain what each customer wanted or needed.
CUSTOMER SERVICE REPRESENTATIVE04/2015
to 07/2016
Anheuser-Busch Inbev – San Francisco , CA
Anheuser-Busch Inbev – San Francisco , CA
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Answered a constant flow of customer calls with up to 25+ calls in queue per minute.
OFFICE ADMINISTRATION10/2016
to 01/2017
US SECURITY – City , STATE
US SECURITY – City , STATE
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Helped distribute employee notices and mail around the office.
- Screened all visitors and directed them to the correct employee or office.
Education
High School Diploma: 2003CONERSTONE CHRISTIAN CORRESPONDENCE -
City,
State
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Resume Overview
School Attended
- CONERSTONE CHRISTIAN CORRESPONDENCE
Job Titles Held:
- PARKS AND RECREATION/ CUSTOMER SERVICE REP
- CUSTOMER SERVICE REPRESENTATIVE
- OFFICE ADMINISTRATION
Degrees
- High School Diploma : 2003
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