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PARKS AND RECREATION/ CUSTOMER SERVICE REP Resume Example

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PARKS AND RECREATION/ CUSTOMER SERVICE REP
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
  • Adheres to customer service procedures
  • Skilled in call center operations
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • Strategic sales knowledge
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Excellent work ethic
  • Strong interpersonal skills
  • Team building expertise
Work History
PARKS AND RECREATION/ CUSTOMER SERVICE REP04/2006 to 04/2015
Company Name – City, State
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding rentals and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering park and facilities to ascertain what each customer wanted or needed.
CUSTOMER SERVICE REPRESENTATIVE04/2015 to 07/2016
Company Name – City, State
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Answered a constant flow of customer calls with up to 25+ calls in queue per minute.
OFFICE ADMINISTRATION10/2016 to 01/2017
Company Name – City, State
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
Education
High School Diploma: 2003CONERSTONE CHRISTIAN CORRESPONDENCE - City, State
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Resume Overview

School Attended

  • CONERSTONE CHRISTIAN CORRESPONDENCE

Job Titles Held:

  • PARKS AND RECREATION/ CUSTOMER SERVICE REP
  • CUSTOMER SERVICE REPRESENTATIVE
  • OFFICE ADMINISTRATION

Degrees

  • High School Diploma : 2003

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