experience in management and
customer service with
recognized strengths in account maintenance, problem-solving and trouble-shooting, experience
in creating innovative solutions in a fast-paced, dynamic environment.
interpersonal skills with focus on customer service building
positive relationships with people
through phone, email, text and chat.
*Proficient working knowledge using Outlook, Microsoft
Excel, Microsoft Word, …
Fluent in English and Spanish
Skilled in multi-line phone operations
Avaya Software knowledge, MS Windows proficient [Outlook, Excel…]
Rapid data entry skills, client account management
Mastery of customer service management systems and
databases, keeping up-to-date on
the latest technologies and
solutions applicable to company products.
Built long-term customer relationships and provided an elevated customer
documenting, researching and resolving technical issues and referring
customer grievances to designated departments for
Created cases and
claims for damaged, lost or displaced packages and followed up with
clients to ensure optimal
Effectively managed a high-volume of inbound and outbound customer calls effectively
in a complex, fast-paced and challenging call
center environment, exceeding
service and quality standards.
04/2007 to 11/2009
ManagerChick-Fil-A (CFA) – MD
Working directly with other managers and team leaders on scheduling, training, coaching and mentoring staff on new programs and services to ensure seamless service.
Exceeded company objectives ensuring good customer service and safety procedures.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Maintained high standards of customer service during high-volume, fast-paced operations, building loyal clientele through friendly interactions and consistent appreciation.